Many thanks for your 5* positive feedback regarding your Global health Plan renewal. We are happy to have you with us, and pleased to know that we've gotten it right for you!
구매일: 22/06/2019
0
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
Speedy and efficient response to ensure reassurance of being insured.
Angela Hurst
William Russell
7 years ago
Thank you so much for your positive 5 star review! We are really happy to hear how pleased you are with the service that you have received from our team and that you feel supported and secure. Our sincere thanks again for taking the time to comment about your Global Health Plan renewal.
It was an easy process, straight forward and hope I will never to use it.
Angela Hurst
William Russell
7 years ago
Thank you so much for your 5 star positive review! We are delighted to hear how pleased you are with the service that you have received while setting up your new Global Life Insurance plan. We're happy to have you with us and thank you again for leaving us your feedback.
구매일: 20/06/2019
0
공유
신뢰할 수 있는 고객
7 years ago
Member for three years already. Did not have any cases to evaluate the actual customer service though.
Angela Hurst
William Russell
7 years ago
Many thanks for your 5 star review. We are happy to hear that you've continued to renew with us for the last 3 years and are happy to administer your plan for the next year too! We sincerely thank you again for taking the time to comment.
구매일: 15/06/2019
0
공유
신뢰할 수 있는 고객
7 years ago
Professional
Angela Hurst
William Russell
7 years ago
Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received.
구매일: 15/06/2019
0
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
Excellent service
Angela Hurst
William Russell
7 years ago
Thank you very much for your 5 star review! We are very pleased to hear you are happy with the service you have received. We do our absolute best to ensure we provide a professional yet caring service at all times. Thank you again for taking the time to comment.
구매일: 05/07/2019
0
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
Everything was quick, clean and efficient. This is what I want when it comes to a service.
Angela Hurst
William Russell
7 years ago
Thank you for your fantastic rating and comments. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us, we are always happy to help! Thanks again for taking the time to comment about your Global Life Insurance renewal.
구매일: 13/06/2019
0
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
I have used William Russell for the past 25 years as an expat in Malaysia and I have always valued their excellent service.
Angela Hurst
William Russell
7 years ago
Thank you so much for your 5 star review and for being a William Russell customer for so many years! We are glad to hear you are happy with the service you have received from us and we're happy to have you with us. We love to hear when we get it right for our customers and we sincerely appreciate you taking the time to let us know of your experience with us while continuing to renew your Global Health Insurance plan.
구매일: 13/06/2019
0
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
They could have let me off the extra % fee for paying in 2 instalments considering it was the first time i have ever had to pay this way due to no income for over 8 months as my business had to close...
자세히 읽기
Angela Hurst
William Russell
7 years ago
Thank you for taking the time to leave us your feedback. We were so sorry to hear about your unfortunate circumstances. As you know we have investigated your file in detail and have contacted you directly with further information. We are pleased that we have been able to correspond regarding your renewal and we do hope that your experience with us going forward is a much more positive one and thank you again for getting in touch with us.
ME
Member
7 years ago
Thank you very much for emailing me about not charging me the 3% on the second instalment. Every bit helps. Hopefully I never have to go through another year like the last but in future I would email direct if have anything to discuss.
구매일: 15/05/2019
0
공유
신뢰할 수 있는 고객
7 years ago
The service was great however the post hospital service claim has had no response from WR. So not very good at all.
Angela Hurst
William Russell
7 years ago
Thank you for your valuable comments and feedback. We were very sorry to hear about the delays in settling your claim and as you are aware, we have investigated further and have contacted you directly regarding this. We strive to deliver excellent quality customer care at all times and claiming medical bills should be easy and straight forward. We hope that our service will continue to improve and appreciate your patience during busy times. Thank you again for getting in touch with us.
신뢰할 수 있는 고객
7 years ago
William Russell contacted me promoting after receiving my feedback and my claim is being addressed. Prompt response is key to keeping the client happy. Thanks Angela.
Angela Hurst
William Russell
7 years ago
Thank you so much for your revised rating and further comments. We appreciate you taking the time to give additional feedback. Thanks again!
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.