Independent provider of international health, life & income protection insurance.
서비스
4.5
/5
상품
4.5
/5
5
4
3
2
1
119
32
4
5
5
165
지난 1년 간 점
모두 1,632개의 리뷰 보기
신뢰할 수 있는 고객
7 years ago
Competent staff and easy proceedures
Angela Hurst
William Russell
7 years ago
Many thanks for your 5 star positive review. We are delighted to hear how pleased you are with the service that you have received from us and that our procedures have been easy for you. We very much appreciate your comments, thanks again!
구매일: 07/01/2019
0
공유
신뢰할 수 있는 고객
7 years ago
Efficient service, once further details had been provided, cover was organised promptly.
Angela Hurst
William Russell
7 years ago
Many thanks for your positive feedback. We are happy to have you with us, and glad to hear that you have received an efficient service when setting up your Global Protection Plan with us. Thanks again for taking the time to leave us a review.
You took the premium without asking, and STILL have not provided the cover note or documents.
Angela Hurst
William Russell
7 years ago
Thank you for taking the time to leave us your feedback. We investigated this case with your broker who was issued with all of your renewal documentation and we are pleased to hear that you have now been passed the information relating to your renewal. Thank you again for getting in touch with us.
구매일: 07/02/2019
0
공유
ME
Member
Mauritius
7 years ago
William Russell에 대한 Member의 의견:
As a broker offering medical cover I have found recently the admin staff at WR very efficient and helpful with queries, change to plan and claims
Angela Hurst
William Russell
7 years ago
Thank you so much for your 5 star positive review! We are always happy to hear when our customers are pleased with our service, your comments have been passed to the team who handled your Global Health Plan renewal! Thank you again for leaving us your feedback.
I have already provided my not the best review and I am being chased to provide another one. It is ridiculous and over a top as I am not going to change my mind
Angela Hurst
William Russell
7 years ago
Thank you for taking the time to leave us your feedback. The reason for sending 2 requests for a review is because we hold the same email address as a contact on 2 separate policies. The 2 emails received would have been separate requests for a review on each policy. Thank you again for getting in touch.
Many thanks for your 5 star positive review. We are delighted to hear how pleased you are with the service that you have received when renewing your Global Health Plan. Thank you again for leaving us your feedback.
After 15 years of being a loyal customer you are being punished for getting older. I’m not happy with the increasing price every year up to a stage that this will become unaffordable. And constantly...
자세히 읽기
Angela Hurst
William Russell
7 years ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are unhappy with the premium increases applied to your plan. We investigated your file and have contacted you directly with a further explanation of our findings. We do hope that your experience with us going forward is a much more positive one and thank you again for getting in touch with us.
구매일: 25/06/2019
0
공유
신뢰할 수 있는 고객
7 years ago
I choose WR insurance because a friend uses this insurance company and gave a great review. I was under different assumptions that this coverage would meet my family needs. A learning for me was to...
자세히 읽기
Angela Hurst
William Russell
7 years ago
Thank you for contacting us with your feedback. We are sorry that you were unable to choose a policy to suit the needs of your family, our sales team are always available to talk through policy options and the benefits of each of our plans. We do appreciate you taking the time to let us know of your experience with us.
I have been a client of William Russell with my family for over a decade and have to say on the occasions I have had to use the policy I have found the team to be absolutely outstanding. Fast,...
자세히 읽기
Angela Hurst
William Russell
7 years ago
Thank you for taking the time to provide this valuable 5* feedback and for being a William Russell customer for many years! We are glad to hear you are happy with the service you have received from us and are very happy to have you with us. Should you need to use your insurance again in the future, our team is always here to help whatever the situation so please do get in touch if you need our assistance.
Not done anything special for me since 2011 but still a good company to have as your back up health cover.
Angela Hurst
William Russell
7 years ago
Thank you for taking the time to contact us with your positive feedback. We're pleased to hear that you remain happy with the service you have received.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.