Independent provider of international health, life & income protection insurance.
서비스
4.5
/5
상품
4.5
/5
5
4
3
2
1
116
32
4
5
5
162
지난 1년 간 점
모두 1,633개의 리뷰 보기
AE
Anthony Thomas Evans
Feefo 인증됨
6 years ago
William Russell에 대한 Anthony Thomas Evans의 의견:
Responsive and helpful. I have not had to claim.
Angela Hurst
William Russell
6 years ago
Thank you very much for your 5 star positive review! We are really pleased to hear you are happy with the service you have received in renewing your Global Life and Income plan. Our claims team are always on hand to assist you along the way should you ever have the need to claim. Thank you again for taking the time to comment.
Initial service POOR!!!!
IN 3 YEARS I HAVE BEEN DEALING WITH 3 DIFFERENT INDIVIDUALS!!???
this should not in theory present a problem but changes ie contact details change should be passed on through...
자세히 읽기
Natalie Harris
William Russell
6 years ago
Thank you for your comments. We are sorry to hear of the issues you encountered when making payment due to the omission of data on our renewal form. We have since resolved this issue and we hope that future payments will be much easier for you. While it is true that many of our members are British, our business is expatriates. Making a better international healthcare experience is our top priority for all customers wherever in the world they may be. We hope that we can continue to serve you into the future.
구매일: 30/11/2019
0
공유
TN
Thomas Nowak
Feefo 인증됨
6 years ago
William Russell에 대한 Thomas Nowak의 의견:
I like the prompt service, response and action
Thank you
Angela Hurst
William Russell
6 years ago
Thank you for your 5 star review. We are delighted to hear how pleased you are with the service that you have received and thank you again for taking the time to leave us your feedback.
They are proactive and spot on with the claimant through til the end.
Angela Hurst
William Russell
6 years ago
Many thanks for your 5 star positive review. We are absolutely delighted to hear how pleased you are with the service that you have received from our team following the renewal of your Global Health Policy.
Thank you for your 5* rating and comments. We sincerely value your feedback and are very pleased to hear that you are happy with the service you have received from our claims team. We strive to deliver excellent quality customer care at all times. Thank you again for taking the time to comment.
구매일: 18/12/2019
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
6 years ago
They were efficient on the occasions that we needed something. The premium increase this year was reasonable. We have been with them for more than twenty years.
Natalie Harris
William Russell
6 years ago
Thank you for taking the time to provide this valuable 5* feedback and for being a William Russell customer for so many years! We are delighted to hear you are happy with the service you have received from us and are very happy to have you with us.
구매일: 18/12/2019
0
공유
AU
Aare Udras
Feefo 인증됨
6 years ago
William Russell에 대한 Aare Udras의 의견:
I will recommend
Natalie Harris
William Russell
6 years ago
Many thanks for your positive feedback. We are very happy to hear that you would recommend us!If you do recommend us to anyone, please do take advantage of our 'Recommend a Friend' feature. You can find full details here:- https://www.william-russell.com/recommend-a-friend/.
구매일: 12/12/2019
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
6 years ago
Aunque, afortunadamente, no lo he usado, los servicios entregados por la compania, me mantienen seguro ante cualquier eventualidad que me pueda suceder, esto relaja el dia a dia.
Natalie Harris
William Russell
6 years ago
Muchas gracias por tu comentario de 5 *. Nos complace saber que se siente seguro al tener un plan de seguro médico de William Russell. Deseamos brindar un servicio profesional pero atento a nuestros clientes en todo momento, nuestro equipo siempre está aquí para ayudarlo en caso de que lo necesite. Agradecemos sus valiosos comentarios.
구매일: 12/10/2019
0
공유
MM
Matthew Maudlin
Feefo 인증됨
6 years ago
William Russell에 대한 Matthew Maudlin의 의견:
Renewal of health insurance was handled efficiently. Thank you.
Natalie Harris
William Russell
6 years ago
Thank you for your generous rating and comments. We sincerely value your feedback and are very pleased to hear that the renewal of your international health insurance policy was handled efficiently. Thank you for remaining a customer of William Russell and we appreciate you taking the time to contact us.
구매일: 12/12/2019
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
6 years ago
The renewal notice came late, but the company gave me ample time to submit said renewal. The renewal process itself was hassle free.
Natalie Harris
William Russell
6 years ago
Many thanks for your 5 star positive review. We are very pleased to hear that you found the renewal process hassle free and apologise for the late renewal notice. We do our absolute best to ensure renewal invitations are sent out with plenty of notice but if an unexpected delay does happen, we are more than happy to allow extra time in order for our customers to review their offer. Thanks for renewing your William Russell plan and we sincerely appreciate you taking the time to leave us your comments.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.