I had an unpleasant accident in 2019 while in Russia and needed a knee operation that was organised in January 2020 in Germany. It was a very complicated and yet urgent case: William Russell saved...
자세히 읽기
Angela Hurst
William Russell
5 years ago
Thank you for your positive 5* review. I'm sorry to hear of your accident last year but am pleased to read about how our teams assisted, I hope you have made a full recovery. Your feedback has been passed on to the advisor involved! Thanks again for taking the time to leave us your comments.
Very good service, always receiving the requested information promptly. Helpful for filling requested forms etc.
Angela Hurst
William Russell
5 years ago
Thanks so much for your 5* positive review and comments. We're happy to help and are always here should you need us, please do get in touch with any questions you may have. We appreciate you taking the time to leave us your feedback.
Good , HONEST and efficient service giving me all options even if premium is less, which allows me to make positive recommendation to others
Angela Hurst
William Russell
5 years ago
Many thanks for your fantastic 5 star review and comments! We are happy to work with our customers to ensure they have a plan that fits their needs just right. I'm glad we have been able to do this for you when renewing your Personal Health plan with us again. Please do recommend us to your friends!
William Russle is a first class company with first class staff. The service is seamless! I have been with them for 15 years.
Angela Hurst
William Russell
5 years ago
Many thanks for your positive 5* review and lovely comments. We're so happy to have helped renew your Personal Health plan for another year and look forward to helping you going forwards. Thank you again for being such a long standing client of William Russell!
구매일: 16/12/2020
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
Everything went smoothly. There is not much more to say.
Angela Hurst
William Russell
5 years ago
Thanks so much for your positive 5* review and comments. I'm pleased to see your Personal Protection plan has incepted with no issues. Please do let us know if you ever have a query or if we can help in any way.
구매일: 12/11/2020
0
공유
TN
Thomas Nowak
Feefo 인증됨
5 years ago
William Russell에 대한 Thomas Nowak의 의견:
I am just happy with the good service
Thank you
Angela Hurst
William Russell
5 years ago
Thank you for your 5* review and comments. We're pleased you have renewed your Personal Health plan with us for another year and appreciate you taking the time to leave us a review.
구매일: 18/12/2020
0
공유
GB
George Brech
Feefo 인증됨
Thailand
5 years ago
William Russell에 대한 George Brech의 의견:
I was not impressed this year when I received an email from WR the day after my premium was due saying because of non-payment my cover had been temporarily suspended.
My payment is by automatic...
자세히 읽기
Angela Hurst
William Russell
5 years ago
Thank you for your review and comments. I'm sorry you had an issue with your renewal premium. Unfortunately, if a payment is rejected, our automated system isn't provided with details from the card providers so we have limited information to work with as to why a payment is declined. We like to advise our customers as soon as possible when a payment is delayed as this will affect cover as per the terms of the policy. I'm pleased to see that this issue was sorted very quickly for you. Thank you once again for taking the time to provide us with your valuable feedback.
구매일: 12/07/2020
0
공유
AS
Andrew Solomon
Feefo 인증됨
Maun, Botswana, southern africa.
5 years ago
William Russell에 대한 Andrew Solomon의 의견:
Excellent service, quick responses and very friendly service, always ready to assist.
Angela Hurst
William Russell
5 years ago
We very much appreciate your positive 5* review and feedback. We're happy to help and are pleased to hear you find our service to be excellent, friendly and quick! Thank you for renewing your Personal Health Plan for another year!
구매일: 12/12/2020
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
I always receive quick replies in a friendly tone.
Angela Hurst
William Russell
5 years ago
Thank you for your positive 5* review. We very much appreciate your comments and review of our Personal Health Plan renewal process.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.