We received order a lot quicker than expected. We have a problem in a return and are awaiting a reply, which has probably gotten delayed due to the holidays.
Order process was easy. The shoes arrived very quickly, no problems at all.
When I bought my first pair of cosy feet, I ordered the wrong size. They quickly exchanged them no fuss.
Customer service did not return my call as they said they would and the problem was not resolved by Cosy feet. It was a simple solution but was never done. Disappointed by the customer service.
Emma
Cosyfeet
4 months ago
Thank you for your feedback.
We can see by our records that we tried to contact you on the 5th December and an answerphone message was left. We were enquiring as to whether the toggle had come off the lace or if the actual lace had broken?
Please confirm what the issue is with the lace, as if its the toggle that's come off this can easily be fixed however if its the actual lace the has broken a replacement will be needed.
We will look forward to hearing from you.
제품 리뷰
Emma
Cosyfeet
4 months ago
Thank you for your feedback.
We can see by our records that we tried to contact you on the 5th December and an answerphone message was left. We were enquiring as to whether the toggle had come off the lace or if the actual lace had broken?
Please confirm what the issue is with the lace, as if its the toggle that's come off this can easily be fixed however if its the actual lace the has broken a replacement will be needed.
We will look forward to hearing from you.
Thank you for your feedback.
We can see by our records that the order has reached the hub in Buffalo, however it has not reached us in the UK yet.
We will go ahead an process the refund, this will show in your account within 4 working days.
If we can be of any further assistance please do not hesitate to contact us.
제품 리뷰
Emma
Cosyfeet
4 months ago
Thank you for your feedback.
We can see by our records that the order has reached the hub in Buffalo, however it has not reached us in the UK yet.
We will go ahead an process the refund, this will show in your account within 4 working days.
If we can be of any further assistance please do not hesitate to contact us.
There’s wide fitting and then there’s Cosyfeet! Specially designed to fit and flatter swollen feet, our premium footwear is exceptionally wide, deep and roomy. All our styles have the same extra roomy fitting (6E for women and 3H for men) and can be adjusted to fit a range of swelling.
There’s wide fitting and then there’s Cosyfeet! Specially designed to fit and flatter swollen feet, our premium footwear is exceptionally wide, deep and roomy. All our styles have the same extra roomy fitting (6E for women and 3H for men) and can be adjusted to fit a range of swelling.