Invopak レビュー

Thank you for your recent review of us here at Invopak; a 5 Star experience is the least we try to achieve for our Customers. We look forward to welcoming you back and having this opportunity again.

Good morning and thank you for your recent 5 Star review of us here at Invopak, it's much appreciated.

Good morning. Firstly, thank you for letting us know your honest opinion on the recent experience you've had with us; I would like to offer you our sincere apologies on the situation we've put you in; not good at all! Please know, I have since investigated this and our hands are up well and truly, we had a physical stock discrepancy which in-turn has fed through onto our website showing that we had more than we actually did. This discrepancy should have been rectified as soon as we were made aware of it, however on this occasion the stock wasn't written out of the system instantly and unfortunately this has led to the shortfall. We're always trying to learn and get better at what we do, so this has been raised to the retrospective area of our business for awareness and an understanding of the impacts that not acting at pace has. Again, we apologise for this, and if you're willing to give us another chance, please discuss this with me personally; Stuart Rolfe, Head of Customer Experience (stuart.rolfe@involvement.co.uk). I do hope we get the chance to show you what we're really about in the future.

Good morning, thank you for leaving us this recent review. We're made up everything was to your satisfaction and look forward to offering you the same experience next time you need anything from us.

Good morning. I've tried to contact you a couple of times now to discuss the recent and honest feedback you have provided us recently, but unfortunately I have been unsuccessful in doing so. I wanted to reach out to you to see what options we could offer you as I do understand your frustrations and the last thing we want is to upset our Customers; I'm confident we can find a 'happy-medium' between us? I would at this point, like to take this opportunity to let you know why we made this commercial decision as a business. You're correct in what you're saying, we have in the past offered smaller quantities, however this was prior to us working hard to and subsequently achieving our AA+ Grade, BRC Standard, which is the highest rating achievable within storage and warehousing. As we improve our standards, this to offer our Customers the reassurances they want and expect we do have to review our processes too and unfortunately on doing so we had to make the commercial decision to keep our packs and pallets in pristine conditions and not open to the elements. I acknowledge this doesn't help you, but we will always do what we can to offer alternative products that may meet both of our requirements. As an example, we supply an extensive range of products in smaller quantities, albeit in pack sizes. I'm more than happy to see what we can do for you, so please feel free to reach back out to me and I'm sure between us we can find a solution? Thank you for letting us know your thoughts, we always want to learn and get better at what we do and feedback is imperative in order for us to do so. We offer our packaging to a multitude of industries and we will do our upmost to keep everyone happy, as much as we can do.

5 Stars and one "Happy Bunny" .... just what we like to hear! Glad you couldn't ask for more, but don't be afraid to do so next time you need us for your packaging solutions. We look forward to hearing from you again soon and keeping that Bunny a Happy one! Take care.

Your review is very much appreciated, thank you for taking the time out of your day to let us know your thoughts. It's great to hear that you were that impressed you'll be ordering again ..... and from us, we look forward to hearing from you again and obviously giving you that "good service" you're now accustomed to.

Thank you for taking the time out to leave us this review, we're made up that you class us as a "Great Company to deal with" and that we're ticking all the boxes; Good Products (✓), Work Well (✓), Good Price (✓) & Delivered Early (✓). "What is not to like" .... what a review,; beautiful.

Good afternoon. Thank you for your review of us here at Invopak, we're extremely happy that we gave you that good old 5 Star Service! We're happy if you're happy! We hope to hear from you again soon.

Hey! Don't beat yourself up, we're only human, and we all make mistakes (I've made plenty in my time!). What we will offer in these circumstances is reassurance. Reassurance that between us we can rectify this to your full satisfaction and get the initial outcome you wanted. I'm glad we were able to show you what we're all about, and hopefully this will lead to a nice ongoing relationship between us both moving forward. Your review is very much appreciated, thank you and see you again soon