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The Works Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 269,282 recensioni

Cliente fidato

Verificato da Feefo

9 months ago

Order didn't arrive

The order never arrived. They use a rubbish courier company.

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

joyce hobson

Verificato da Feefo

GBR

9 months ago

Cliente fidato

Verificato da Feefo

9 months ago

1st stop fir presnts

Great prises and quick delivery

Julie Elder

Verificato da Feefo

GBR

9 months ago

Ciò che Julie Elder ha detto su The Works:

Items not received very little customer service help

I didn't get my order they blamed a warehouse move yes I got a refund but I wanted the items for Xmas when I questioned it they only offered a refund and not to really look into where the order was

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Cliente fidato

Verificato da Feefo

9 months ago

Wish it could of been excellent

It's been very good in all but one matter costing me over 21 pounds has been a problem. I have never received that order and I have rung several times the phone is never answered and I have emailed...

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Cliente fidato

Verificato da Feefo

9 months ago

Great little gifts for the kids

Great value and good quality little gifts for the kids … and a cheeky little Christmas read for me 😊

Cliente fidato

Verificato da Feefo

9 months ago

books and stationary

good choice of books and good prices

Cliente fidato

Verificato da Feefo

9 months ago

Admin needs imprisonment.

Waited ages for the order to arrive, suddenly appeared when I queried its whereabouts. Items not available but still on website. Item missing from second order so refunded me but item still on...

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Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear about the issues that arose with your online order. Unfortunately due to the warehouse relocating we were unable to resend. We are sorry to hear that we have not been able to completely fulfil your order. Unfortunately the items were unavailable to pick as the order processed through the warehouse due to a technical error. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Verificato da Feefo

GBR

9 months ago

Ciò che LC ha detto su The Works:

Home Delivery

Online ordering was easy and simple, I had the items delivered as I couldn’t get out to the shop. Items arrived within the time frame and were packaged well and secure. I have used home delivery...

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bookreader67

Verificato da Feefo

GBR

9 months ago

Ciò che bookreader67 ha detto su The Works:

disappointed to say the least

10 working days for shipping so i’m like whatever comes around two weeks still hasn’t arrived so i’m like whatever and it comes next day. then i bought about five packs of flash cards and 10 books....

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Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. Please accept our sincere apologies that your order was delivered to you late with items damaged. As the partial refund was not acceptable we can confirm that any items can be returned to any one of our stores. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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