Great service in terms of many follow up calls after my quote. But the calls were far too long. Too much info read out off script.
CX
SPCA Pet Insurance
4 years ago
Hi Vivienne,
Thank you for sharing your experience with us, I am sorry to hear of your dissatisfaction. We appreciate your feedback and have passed it onto the relevant team to review further, please do not hesitate to reach out if you would like to provide additional feedback.
Kind regards,
Scott
Recensioni del prodotto
CX
SPCA Pet Insurance
4 years ago
Hi Vivienne,
We are pleased to hear of the value you have found in your policy. Thank you for taking the time in sharing your experience with us, please reach out if you have any queries regarding your policy.
Kind regards,
Scott
Data di acquisto: 10/03/2022
0
Condividi
LD
Laraine Dacre
Verificato da Feefo
Kaiapoi
4 years ago
Ciò che Laraine Dacre ha detto su SPCA Pet Insurance:
They explained everything clearly as they could. Answered all my questions so I could understand. Very pleased with their help. So hopefully will have a long term association with SPCA Pet Insurance.
Charlie, the representative on the phone was brilliant. Helpful, frindly, patient and did what she said she would do.
Recensioni del prodotto
CX
SPCA Pet Insurance
4 years ago
Hi Deirdre,
Thank you for taking the time to share your review with us and for choosing SPCA Pet Insurance. We are pleased to hear of the service that you have received when speaking with our team member and appreciate you providing your feedback. Please don't hesitate to reach out if you require any assistance in the future.
Kind regards,
Alisa
Data di acquisto: 08/03/2022
0
Condividi
DL
Derek Lawford
Verificato da Feefo
4 years ago
Ciò che Derek Lawford ha detto su SPCA Pet Insurance:
Operator dry helpful and understanding
Recensioni del prodotto
Data di acquisto: 08/03/2022
0
Condividi
KR
Kelly Reid
Verificato da Feefo
4 years ago
Ciò che Kelly Reid ha detto su SPCA Pet Insurance:
I'm am still waiting on my welcome package, with further information etc, but you guy seam 5 star and I hope it's worth goin for insurance for my baby ..
CX
SPCA Pet Insurance
4 years ago
Hi Kelly,
Thank you for reaching out. I am pleased to hear of the value that you have found in your policy, although, apologise that you have not received your documentation as of yet. As this email is system generated, our correspondence can sometimes be filtered in to the spam/junk folder of an inbox.
However, we appreciate you bringing this to our attention and I have passed your request on to the relevant team to organise this for you.
Please don't hesitate to reach out if you require any further assistance in the future.
Kind regards,
Alisa
KR
Kelly Reid
4 years ago
I have received no more Correspondence regarding insurance or a insurance number, I will ring the 0800 number tomorrow Incase there has been something stoping it I need to sort out. Thankyou
CX
SPCA Pet Insurance
4 years ago
Hi Kelly,
Thank you for your reply and letting me know. Please let me know if you would like for me to arrange for one of our team members to be in touch with you.
Kind regards,
Alisa
Data di acquisto: 03/03/2022
0
Condividi
NW
Nicole Wills
Verificato da Feefo
4 years ago
Ciò che Nicole Wills ha detto su SPCA Pet Insurance:
Very easy to do online. Very clear as to what the options were. I had a question so I rang and was put through to a lovely customers service lady instantly who helped with my question
Recensioni del prodotto
Data di acquisto: 07/03/2022
0
Condividi
NJ
Nick Jones
Verificato da Feefo
4 years ago
Ciò che Nick Jones ha detto su SPCA Pet Insurance:
The service was very good. I was contacted regularly, despite difficulties with being able to get a convenient time I was free. Very patient.
Recensioni del prodotto
Data di acquisto: 07/03/2022
0
Condividi
CS
Christopher Sarson
Verificato da Feefo
4 years ago
Ciò che Christopher Sarson ha detto su SPCA Pet Insurance:
yes
surely
Data di acquisto: 04/03/2022
0
Condividi
Cliente fidato
Verificato da Feefo
4 years ago
I did feel a bit of pressure to make the purchase that instant but I do trust that i have gotten a good product
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.