No policy documents arrived, no customer service, no returned phone when asking for said documents. I will be cancelling if I can ever get hold of customer service not the new policy people who can't...
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CX
SPCA Pet Insurance
4 years ago
Hi there,
Thank you for sharing your experience with us, I am sorry to hear of any frustrations caused. As this is not the type of service we expect our customers to receive, we appreciate you bringing this to our attention. I have passed on your feedback to the relevant department to action your request. If you would like further assistance, please let me know and that can be arranged accordingly.
Kind regards,
Scott
Recensioni del prodotto
CX
SPCA Pet Insurance
4 years ago
Hi there,
As mentioned, I am sorry to hear of your frustrations regarding your experience. If you would like further assistance, please let me know and that can be arranged accordingly.
Kind regards,
Scott
Data di acquisto: 03/04/2022
0
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Cliente fidato
Verificato da Feefo
4 years ago
My little dog needs all the protection she can have she’s worth it
Recensioni del prodotto
Data di acquisto: 11/04/2022
0
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PC
Penny Colombatti
Verificato da Feefo
4 years ago
Ciò che Penny Colombatti ha detto su SPCA Pet Insurance:
Pia was great, but all the paperwork was horrendous for a 3 mth old healthy kitten. How you improve this must be up to you. Maybe you could have the policy validated when the animal has had a...
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CX
SPCA Pet Insurance
4 years ago
Hi Penny,
Thank you for taking the time out of your day to share your review with us. We are pleased to hear of the service that you received from our team member, Pia, however, we apologise for any frustrations caused during your experience and appreciate your feedback.
Please don't hesitate to reach out if you were like to discuss your policy or your feedback further.
Kind regards,
Alisa
Data di acquisto: 08/04/2022
0
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RG
Renee Goodall
Verificato da Feefo
4 years ago
Ciò che Renee Goodall ha detto su SPCA Pet Insurance:
The customer service was fantastic I am retired and the person supporting me was very patient, competent , professional and friendly .
I found it difficult to find a company that would insure a...
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Recensioni del prodotto
Data di acquisto: 04/04/2022
0
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JL
Judy Lloyd
Verificato da Feefo
Palmerston North
4 years ago
Ciò che Judy Lloyd ha detto su SPCA Pet Insurance:
Over the years I have purchased my animals from the SPCA and had a good outcome with my animals. Since they gave me great service I decided to purchase pet insurance of my recent cat Garfield
Super helpful and informative. Even when I was unsure about which insurance to get for my cat, he was patient and happy to go over things again with me which helped me decide the best option
Data di acquisto: 31/03/2022
0
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MP
Maree Peter
Verificato da Feefo
4 years ago
Ciò che Maree Peter ha detto su SPCA Pet Insurance:
easy to apply
Data di acquisto: 29/03/2022
0
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EV
Edwina Vaka
Verificato da Feefo
4 years ago
Ciò che Edwina Vaka ha detto su SPCA Pet Insurance:
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.