Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Recensioni di SPCA Pet Insurance

MF

Melissa Fechney

Verificato da Feefo

3 years ago

Ciò che Melissa Fechney ha detto su SPCA Pet Insurance:

Have yet to receive my policy

CX

SPCA Pet Insurance

3 years ago

Hi Melissa, Thank you for bringing this to my attention, our team will look into this. Kind regards, Scott

Recensioni del prodotto

Data di acquisto: 30/12/2022

0

Cliente fidato

Verificato da Feefo

3 years ago

The lady was really helpful

CX

SPCA Pet Insurance

3 years ago

Hi there, Thank you for letting us know about your thoughts, we appreciate the feedback. Kind regards, Scott

Data di acquisto: 30/12/2022

0

Cliente fidato

Verificato da Feefo

3 years ago

The man I spoke to was really lovely and very helpful. Great service.

CX

SPCA Pet Insurance

3 years ago

Hi there, Thank you for sharing your thoughts with us, it is a pleasure to hear that you appreciate the service provided. Kind regards, Scott

Recensioni del prodotto

Data di acquisto: 29/12/2022

0

Cliente fidato

Verificato da Feefo

3 years ago

Pushy sales person

Way too pushy. Sales person just assumed I'd want the product and wasn't giving me time to go over docs.

CX

SPCA Pet Insurance

3 years ago

Hi there, Thank you for taking the time to reach out and for bringing this to our attention. We are sorry to hear of any upset caused during your recent experience and appreciate the opportunity that you have provided us to look into this matter further. As this is not the service that we expect our customers to receive, we have passed your feedback on to the relevant team to review in more depth. Please don't hesitate to reach out if you require any assistance in the future. Kind regards, Alisa

Recensioni del prodotto

Data di acquisto: 20/12/2022

0

HF

Hulita Falaniko

Verificato da Feefo

3 years ago

Ciò che Hulita Falaniko ha detto su SPCA Pet Insurance:

Thank you for your kind and friendly service

The lady that I was talking to was really nice and friendly- thank you for taking the time to answer all of my questions!

Recensioni del prodotto

CX

SPCA Pet Insurance

3 years ago

Hi Hulita, Thank you for taking the time to share your review with us. We are delighted to know of the service that you received when speaking with our team member, however we are sorry to hear of any dissatisfaction regarding your policy and appreciate your feedback. Please don't hesitate to reach out to our team if you have any queries or require any assistance in the future. Kind regards, Alisa

Data di acquisto: 07/12/2022

0

LB

Lauren De Bude

Verificato da Feefo

3 years ago

Ciò che Lauren De Bude ha detto su SPCA Pet Insurance:

Quick and effective

CX

SPCA Pet Insurance

3 years ago

Hi Lauren, Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

Recensioni del prodotto

CX

SPCA Pet Insurance

3 years ago

Hi Lauren, Thanks again for sharing your review with us. We are sorry to hear of any confusion caused when reviewing our policies and appreciate you sharing your feedback with us. As we are always looking for ways to enhance our service, your feedback will assist us with this. Please don't hesitate to reach out if you have any queries in the future. Kind regards, Alisa

Data di acquisto: 07/12/2022

0

JS

Jennifer Smith

Verificato da Feefo

3 years ago

Ciò che Jennifer Smith ha detto su SPCA Pet Insurance:

Great customer service and easy to understand

Great customer service and very good at explaining the polices

CX

SPCA Pet Insurance

3 years ago

Hi there, It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

Recensioni del prodotto

Data di acquisto: 05/12/2022

0

GM

Gary Michalick

Verificato da Feefo

One Tree Point

3 years ago

Ciò che Gary Michalick ha detto su SPCA Pet Insurance:

So far so good future experience will tell.

CX

SPCA Pet Insurance

3 years ago

Hi Gary, Thank you for sharing your feedback with us, we appreciate you taking the time in providing us with your review. If you do have any queries in regard to your policy, please do not hesitate to reach out. Kind regards, Scott

Recensioni del prodotto

CX

SPCA Pet Insurance

3 years ago

Hi Gary, Thank you for sharing your feedback with us, I am sorry to hear about your dissatisfaction. There is a six-month waiting period for cruciate ligament conditions from the commencement of the first policy period. However, you can apply to have the cruciate ligament waiting period waived as long as the application is received within 14 days of the examination date. For more information, please see the link below. https://www.rspcapetinsurance.org.au/documents/rspca-pet-cruciate-ligament-form.pdf Can you please also confirm if you would like to discuss this with our team, we would be happy to go through this with you. Kind regards, Scott

Data di acquisto: 30/11/2022

0

Cliente fidato

Verificato da Feefo

3 years ago

Great!

Friendly and lovely call staff, Wonderful communication. Went the extra mile when it came to explaining everything, which was fantastic.

CX

SPCA Pet Insurance

3 years ago

Hi there, We are delighted to hear that you have enjoyed the service provided by our team. Thank you for sharing your feedback with us and for the kind words expressed. Kind regards, Scott

Recensioni del prodotto

Data di acquisto: 30/11/2022

0

KH

Kathryn Hopkins

Verificato da Feefo

3 years ago

Ciò che Kathryn Hopkins ha detto su SPCA Pet Insurance:

Great phone manner I was quite stressed at the time she was great

I had tried all day to do this for a new puppy coming …it was dealt with easily and professionally

CX

SPCA Pet Insurance

3 years ago

Hi Kathryn, Congratulations on getting your puppy and thank you for choosing SPCA Pet Insurance. We are pleased to hear of the service that you received when speaking with our team member, who was able to assist in setting up your new policy. We appreciate you taking the time out of your day to let us know about your recent experience and share your review with us. Kind regards, Alisa

Recensioni del prodotto

Data di acquisto: 23/11/2022

0

SPCA Pet Insurance Recensioni

SPCA Pet InsuranceAltre recensioni di questo prodottoVisualizza il sito web del prodottoHave yet to revive the policy

SPCA Pet InsuranceAltre recensioni di questo prodottoVisualizza il sito web del prodottoReally pleased with what is peovided

SPCA Pet InsuranceAltre recensioni di questo prodottoVisualizza il sito web del prodottoI cancelled. As I suspected Pd would cover patella issues

SPCA Pet InsuranceAltre recensioni di questo prodottoVisualizza il sito web del prodottoEven though the customer service was fantastic, I feel like the cover that my insurance covers is a bit lacking. I have decided to go through with it anyway because of how awesome the lady on the...Leggi altre

SPCA Pet InsuranceAltre recensioni di questo prodottoVisualizza il sito web del prodottoHard to tell the exact differnce between the products

SPCA Pet InsuranceAltre recensioni di questo prodottoVisualizza il sito web del prodottoGreat coverage and policy

SPCA Pet InsuranceAltre recensioni di questo prodottoVisualizza il sito web del prodottoSo far so good. Bit upset about the crucial ligament 6 month wait?????

SPCA Pet InsuranceAltre recensioni di questo prodottoVisualizza il sito web del prodottoMy insurance package looks great and covers everything that I feel need covering for my furry wee ball of fluff, on a everyday basis if anything was ever to arise medically wise.

SPCA Pet InsuranceAltre recensioni di questo prodottoVisualizza il sito web del prodottoSeems a fair price in comparison and suits our needs

Come vengono raccolte le recensioni di Feefo?

Chi può lasciare una recensione su Feefo?

Come verifichiamo le recensioni?

Come trattiamo le recensioni false?