Excellent booking experience via Julia S.
Informative, patient, cheerful, and timely in her return calls. If she didn't know the answer to a question, she found out.
Megan Hammond
ROL Cruise
1 month ago
Thank you for your wonderful review. We're delighted to hear that Julia provided such an excellent booking experience. Her informative, patient and cheerful approach, along with her dedication to finding the answers to your questions, is exactly the level of service we strive to deliver. We'll be sure to pass on your kind comments to her.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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KH
Keith Hedges
Verificato da Feefo
GBR
1 month ago
Ciò che Keith Hedges ha detto su ROL Cruise:
Amazing
Very efficient, competitive price, brilliant service, we highly recommend Georgia, we have done many cruises with lots of different companies and Georgia is very knowledgeable. Which made us feel...
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Megan Hammond
ROL Cruise
1 month ago
Thank you for your lovely feedback. We're delighted to hear that Georgia's knowledge and expertise helped you book with confidence, and that you found our service efficient with a competitive price.
We'll be sure to pass on your kind comments to Georgia. If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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VB
Valerie Brothers
Verificato da Feefo
GBR
1 month ago
Ciò che Valerie Brothers ha detto su ROL Cruise:
Amazing Service
I always use ROL their service is amazing.
Megan Hammond
ROL Cruise
1 month ago
Thank you for your kind review. We're delighted to hear that you continue to choose ROL Cruise and that you've had such positive experiences with our service. Your loyalty means a great deal to us, and we look forward to helping you plan many more fantastic holidays.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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GV
Glenn Vald
Verificato da Feefo
GBR
1 month ago
Ciò che Glenn Vald ha detto su ROL Cruise:
ROL cruise
Excellent support from all members of staff.
Megan Hammond
ROL Cruise
1 month ago
Thank you for your wonderful review. We're delighted to hear that you received excellent support from our team. Providing friendly, helpful service is always our priority, and it's great to know your experience reflected that.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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RB
Ruth Benney
Verificato da Feefo
GBR
1 month ago
Ciò che Ruth Benney ha detto su ROL Cruise:
ROL dealt professionally with a cruise cancellation.
Marie was really helpful and efficient when a cruise was cancelled.
She kept us informed and was able to gain a replacement cruise to the same destination.
Megan Hammond
ROL Cruise
1 month ago
Thank you for your lovely review. We're so pleased Marie was able to support you when your cruise was cancelled and keep you informed throughout the process. It's great to hear she helped arrange a suitable replacement cruise to the same destination and made everything as smooth as possible.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Cliente fidato
Verificato da Feefo
1 month ago
Easy to deal with . Agent was polite, efficient and knowledgeable. Prices are 👌
Megan Hammond
ROL Cruise
1 month ago
Thank you for your review. We're so pleased to hear that you found our team polite, efficient and knowledgeable. It's great to know that we made the booking process easy to deal with, and we're delighted that you were happy with the value we offered too.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Cliente fidato
Verificato da Feefo
1 month ago
Highly recommended
Efficient, friendly, knowledgeable, and flexible.
Megan Hammond
ROL Cruise
1 month ago
Thank you for your review. We're delighted to hear that you found our team efficient, friendly, knowledgeable and flexible. Providing helpful service and making the booking process as smooth as possible is what we strive for, so it's great to know this was your experience.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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TW
Thomas Woodhouse
Verificato da Feefo
GBR
1 month ago
Ciò che Thomas Woodhouse ha detto su ROL Cruise:
Best Value Cruise company
Very helpful and straight to the point and unlike the cruise line who tried to oversell told use exactly the situation they also offered a better deal than booking directly there advisor Ellis...
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Megan Hammond
ROL Cruise
1 month ago
Thank you for your kind feedback.
We're delighted to hear that you found our service helpful, straightforward and informative. We're especially pleased that Ellis was able to provide outstanding service and help you secure a great deal for your cruise.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Cliente fidato
Verificato da Feefo
1 month ago
Great service via phone
Overall very good ..... from the ROL person that phoned me. He provided information on options available and 'took' my booking.
Only criticism might be that some of the web information (regarding...
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Megan Hammond
ROL Cruise
1 month ago
Thank you for your feedback.
We're delighted to hear that our agent provided helpful information and made your booking experience a positive one. We also appreciate your comments about the website information and will share your feedback with the relevant team for review.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Cliente fidato
Verificato da Feefo
1 month ago
Excellent service from the ROL Cruise representative
The ROL Cruise representative was very helpful in helping me to decide which cabin to choose for our first Saga cruise next August, plus the discounted price offered was excellent.
From my...
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Megan Hammond
ROL Cruise
1 month ago
Thank you for your wonderful feedback. We're delighted to hear that our representative was able to help you choose the perfect cabin for your first Saga cruise and that you were pleased with the excellent value offered. It's especially rewarding to know that your experience has given you the confidence to recommend ROL Cruise to others.
We truly appreciate your kind words and hope you have a fantastic cruise.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
With over 30 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
With over 30 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday.