Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Recensioni di ROL Cruise

Visualizzazione di tutte le 25,692 recensioni

Cliente fidato

Verificato da Feefo

9 months ago

Great service

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are pleased to hear that the service was great. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Cliente fidato

Verificato da Feefo

9 months ago

so easy and personal

Great. It was super to have everything very personal - phone call, questions answered by a real person etc. Booking was by phone so all queries came up and were clarified before paying. Then...

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Megan Hammond

ROL Cruise

9 months ago

Thank you for your amazing review, we are so pleased to hear that the service was great. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Cliente fidato

Verificato da Feefo

9 months ago

Changes dealt with promptly

Terrific prompt all accounts were linked and transfer completed very timely.

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are pleased to hear that the agent was able to assist you with your booking. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Cliente fidato

Verificato da Feefo

9 months ago

Northern lights cruise

Answered all questions pleasant knowledgeable staff

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are pleased to hear that you find our agents pleasant and knowledgeable. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Cliente fidato

Verificato da Feefo

9 months ago

Excellent

Pleasant, knowledgeable efficient and helpful. Says it all.

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are pleased to hear that you find our agents pleasant, knowledgeable, efficient and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Cliente fidato

Verificato da Feefo

9 months ago

Inflated price

Firstly the price quoted was inflated. I was then told that the class of accomodation was not available and that I would have to upgrade. I had to check SAGA myself and there were a number of...

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Megan Hammond

ROL Cruise

9 months ago

Thank you for your review. A member of our Customer Services team has attempted to contact you to discuss these matters. Please contact Customer Services on 0808 239 4975 (option 2) at your earliest convenience. Kind regards, the ROL Cruise Team

Graeme Poston

Verificato da Feefo

GBR

9 months ago

Ciò che Graeme Poston ha detto su ROL Cruise:

Booking Scenic Eclipse cruise Rhythms of South America in March 2028

The operative who dealt with my order was extremely well informed and cooperative.

Megan Hammond

ROL Cruise

9 months ago

Thank you for your 5-star review, we hope you are looking forward to your holiday. We are so pleased to hear that your found the agent well informed and cooperative. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Malcolm Vallance

Verificato da Feefo

GBR

9 months ago

Ciò che Malcolm Vallance ha detto su ROL Cruise:

Very DISAPPOINTED a lesson learnt the hard was in booking a cruise

Good Customer service on the phone.to book my INSIDE Cabin. However I was gutted that next day on the Hurtigen WEBSITE I could have booked an OUTSIDE Cabing for just couple £ more under this current...

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Megan Hammond

ROL Cruise

9 months ago

Thank you for your review. A member of our reservations team has tried to contact you regarding this. Please contact our reservations team at your earliest convenience. Kind regards, the ROL Cruise Team

Cliente fidato

Verificato da Feefo

9 months ago

Very profesional service

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are pleased to hear that you find our agents very professional. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Cliente fidato

Verificato da Feefo

9 months ago

ROL

Excellent, efficient service from Darren. Unhurried and helpful. We've always had very positive experiences with ROL.

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are delighted to hear that you found Darren excellent, efficient and helpful. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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