Bagaimana ulasan Feefo dikumpulkan?

Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.

Siapa saja yang dapat menulis ulasan Feefo?

Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.

Bagaimana cara kami memverifikasi ulasan?

Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.

Bagaimana kami menangani ulasan palsu?

Feefo mencegah orang memberikan ulasan palsu karena kami hanya mengundang pembeli terverifikasi untuk memberikan umpan balik.

The Works Ulasan | Ulasan Layanan Pelanggan untuk {{merchantUrl}} | Feefo

FB

Francesca Butchart

Diverifikasi oleh Feefo

GBR

10 months ago

Apa yang dikatakan Francesca Butchart tentang The Works:

Terrible experience with ordering online

Absolutely terrible experience. Made a re-order after waiting a month of my first order, being messed about, then half the order sent out bit by bit, then multiples of what I had already received...

Baca lebih lanjut

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that not all of your items were delivered to you. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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Pelanggan Tepercaya

Diverifikasi oleh Feefo

10 months ago

I still haven’t received my products!

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the courier. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show that this order was delivered on the 9th of October. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Pelanggan Tepercaya

Diverifikasi oleh Feefo

10 months ago

Jigsaws

Delivered within a few days.

0

Pelanggan Tepercaya

Diverifikasi oleh Feefo

10 months ago

Poor service

My first order was lost so it was cancelled. I’ve then reordered and there’s been no updates or has it been delivered in the 7 days

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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JM

Julie Meechan

Diverifikasi oleh Feefo

10 months ago

Apa yang dikatakan Julie Meechan tentang The Works:

Fast and effective service

Easy to order Kept informed on delivery date Easy collection in store Friendly and helpful staff in Woodley branch

0

Pelanggan Tepercaya

Diverifikasi oleh Feefo

10 months ago

Failed to deliver

The item never arrived and I was only given a refund when I chased this with the company.

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Pelanggan Tepercaya

Diverifikasi oleh Feefo

10 months ago

disappointed

never received my parcel but was told a refund was on its way,bit disappointed as I waited a month for delivery.

0

Pelanggan Tepercaya

Diverifikasi oleh Feefo

10 months ago

0

HM

Hilary Moore

Diverifikasi oleh Feefo

10 months ago

Apa yang dikatakan Hilary Moore tentang The Works:

No

Parcel just left on doorstep with no attempt to find out if anyone was at home. It could have been there for the entire weekend!

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Pelanggan Tepercaya

Diverifikasi oleh Feefo

10 months ago

Easy to order

Easy to order. Items arrived when stated in great condition.

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