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The Works Ulasan | Ulasan Layanan Pelanggan untuk {{merchantUrl}} | Feefo

Menampilkan seluruh 269,282 ulasan

Rhiannon Hughes

Diverifikasi oleh Feefo

GBR

10 months ago

Apa yang dikatakan Rhiannon Hughes tentang The Works:

Took money for a book that wasn’t in stock

I ordered a collectors edition book. They took the money and advised me it would be dispatched in 10 days. During those 10 days, I received absolutely no communication, no update emails nothing. They...

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Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. We are sorry to hear that we could not fulfill your order on this occasion. Unfortunately due to the popularity of our items they can sell out very quickly, the website is updated at regular intervals but as it is not a live inventory system this issue can arise on occasion. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

10 months ago

Gifts from the Works

Goods delivered on time. Gifts as advertised. Value for money

Pelanggan Tepercaya

Diverifikasi oleh Feefo

10 months ago

Avoid

Awful.. placed an order. 24 hours later received an email that one item was out of stock. Received the same email for 24 hours every 5 mins! Then the whole order got cancelled. Still waiting on...

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Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. We are sorry to hear that your order was cancelled. Our records show that a full refund has been issued. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

10 months ago

Good service

The delivery was relatively quick and prices were good but one of the items was broken and by the time this was discovered ( it was a present) I could not return it. The is the downside of ordering...

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Pelanggan Tepercaya

Diverifikasi oleh Feefo

10 months ago

not good

takes too long

Pelanggan Tepercaya

Diverifikasi oleh Feefo

10 months ago

Not happy about long wait for delivery

I placed a on line order for 12 books on the 1st October heard nothing from them, emailed the works to find out were they were got an email saying there was a hold up in delivery then two books were...

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Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the courier. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show that this order has now been delivered. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

10 months ago

calendar and diary set

item was not received - eventually rang the works, and told they are having problems with their postal delivery service. refunded. shame as calendars and diaries are so nice.

Eileen Hickey

Diverifikasi oleh Feefo

10 months ago

Apa yang dikatakan Eileen Hickey tentang The Works:

Bad

I didn’t receive anything

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

10 months ago

Poor service

Terrible service, order cancelled with no communication and then to be told everything is of stock but showing available online

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that you did not receive your order. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay we have cancelled and refunded your order as we are unable to resend. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

10 months ago

I usually love the workd, but I have placed two online orders ans both were cancelled. I live 30 mikes from a store. Such a shame. I was a regular customer

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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