Bagaimana ulasan Feefo dikumpulkan?

Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.

Siapa saja yang dapat menulis ulasan Feefo?

Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.

Bagaimana cara kami memverifikasi ulasan?

Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.

Bagaimana kami menangani ulasan palsu?

Feefo mencegah orang memberikan ulasan palsu karena kami hanya mengundang pembeli terverifikasi untuk memberikan umpan balik.

The Works Ulasan

http://www.theworks.co.uk

BAIK

Inspiring and empowering customers to read, learn, create and play

Layanan

3.2

556

100

105

448

1,284

peringkat selama setahun terakhir

Menampilkan seluruh 269,282 ulasan

Brian Clarke

Diverifikasi oleh Feefo

8 months ago

Apa yang dikatakan Brian Clarke tentang The Works:

Non delivery

I ordered several calendars and after a month they still hadn’t arrived. I asked what had happened to them and was told that because of warehouse problems they couldn’t deliver them and instead...

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Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Rusty

Diverifikasi oleh Feefo

8 months ago

Apa yang dikatakan Rusty tentang The Works:

Great Service

Great web-site, easy to use. Plently of items to choose from and great prices too, all value for money. E-mailed me to let me know my order was on its way. Didn't take long to receive my order....

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Pelanggan Tepercaya

Diverifikasi oleh Feefo

8 months ago

Good products at excellent prices. Quick well-packaged delivery.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

8 months ago

Very long delay with dispatching the order - 2 weeks.

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Tony Masham

Diverifikasi oleh Feefo

GBR

8 months ago

Apa yang dikatakan Tony Masham tentang The Works:

Shocking!!!!!

Took nearly a month to order 5 Calendar's, and I've still not received them.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

8 months ago

Flimsy packaging

setting up an account and ordering was fine the delivery date & tracking details was accurate and fine when I went to pick up the 2 x packages I could see that the boxes were quite flimsy for their...

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Pelanggan Tepercaya

Diverifikasi oleh Feefo

8 months ago

Took nearly one month to arrive, item missing from my package. Usually i have no problems and have ordered many times but on this occasion, service was awful.

Sarah Hann

Diverifikasi oleh Feefo

GBR

8 months ago

Apa yang dikatakan Sarah Hann tentang The Works:

What a let down

Ordered and 2 weeks later has heard nothing about where my order was. Went into my local store and turns out they had paused their click and collect service. No warning or email or anything to tell...

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Joanne Harrington

Diverifikasi oleh Feefo

8 months ago

Pelanggan Tepercaya

Diverifikasi oleh Feefo

8 months ago

Very slow online service

This has to be some of the slowest postage I’ve ever encountered from an online retailer. After placing my order on the 6th November, I didn’t hear a thing until the 20th November, when they...

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