Inspiring and empowering customers to read, learn, create and play
Layanan
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
peringkat selama setahun terakhir
Menampilkan seluruh 269,282 ulasan
JJ
Jack Jackson
Diverifikasi oleh Feefo
GBR
8 months ago
Apa yang dikatakan Jack Jackson tentang The Works:
Good price and item was good
Very good service, I tried to put down about collecting from store. The delivery was good, .
0
Bagikan
IM
Imogen
Diverifikasi oleh Feefo
GBR
8 months ago
Apa yang dikatakan Imogen tentang The Works:
Terrible service
Terrible customer service. Delivery took a month. Customer service team really unuseful and take an extremely long time to reply. Once my order arrived had items missing and now no one will respond...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with items missing.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bagikan
Pelanggan Tepercaya
Diverifikasi oleh Feefo
8 months ago
Very late delivery
customer service was very helpful when I explained that I was unable to drive do a store due to a recent accident
And I had to purchase a large order for our after school club.
I had to chase my...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bagikan
Pelanggan Tepercaya
Diverifikasi oleh Feefo
8 months ago
Poor delivery
I didn’t receive my items, while they did refund me because of the delivery service I had to order gifts elsewhere
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bagikan
Pelanggan Tepercaya
Diverifikasi oleh Feefo
8 months ago
Disappointing
It was unfortunate that I never received the goods I ordered. Although customer service was responsive, I did have to keep chasing my refund.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bagikan
LS
Lorraine Smith
Diverifikasi oleh Feefo
GBR
8 months ago
Apa yang dikatakan Lorraine Smith tentang The Works:
Don’t bother
Never received my order
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bagikan
Pelanggan Tepercaya
Diverifikasi oleh Feefo
8 months ago
Couldn’t fulfill order
Ordered online early November and it stated 10 working days. Waited 3 weeks and had zero communication in that time and the order was sitting still as placed. Contacted customer service and it took...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order had to be cancelled due to the length of time for the despatch
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bagikan
Pelanggan Tepercaya
Diverifikasi oleh Feefo
8 months ago
Delivered on time. Well packaged
0
Bagikan
Pelanggan Tepercaya
Diverifikasi oleh Feefo
8 months ago
Great service
The website is easy to use. It was a fast delivery and everything was delivered in perfect condition.
0
Bagikan
Pelanggan Tepercaya
Diverifikasi oleh Feefo
8 months ago
Online order
I ordered products on 11 November it's now one full month later (11 December) and they still have not arrived!
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.