Sephora vélemények

Hi, thank you for taking the time to share your feedback and I'm very sorry to hear that your parcel hasn't arrived. I’ve looked into this for you and can see that we have already responded to your enquiry, but it seems we haven’t received a reply. Just in case our message didn’t reach you, I’ve reached out again directly to ensure we can resolve this for you as soon as possible. We kindly ask that you check your junk or spam folder, as sometimes our emails can end up there by mistake. Thank you for your patience and for giving us the opportunity to put this right. Warm Regards, Customer Care

Hi, thank you for your feedback, and we’re truly sorry to hear about your experience. We understand the frustration this has caused and apologise for any inconvenience. We take your concerns seriously and would love the opportunity to make things right. Please feel free to reach out to us directly at care@sephora.co.uk, and we will assist you further. Thank you for bringing this to our attention, and we hope to resolve this issue to your satisfaction. Warm regards, Customer Care

Hi, we sincerely apologise for the inconvenience you experienced with your recent order. We understand how frustrating this situation has been for you. We’re pleased to let you know that we have already sent an email regarding your order to address this issue and provide a resolution. If you have not yet seen it, please check your inbox or spam folder. Your satisfaction is very important to us, and we’re here to help if you have any further questions or concerns. Thank you for your understanding, and we appreciate the opportunity to make this right. Warm regards, Customer Care