Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur Flooring Direct | Avis sur le service client de https://www.feefo.com/reviews/flooringdirect | Feefo

Afficher tous les 1,748 commentaires

Client de confiance

4 years ago

Wrong piece sent out, no replacement or refund

Ordered threshold and received incorrect piece. I contacted customer service who asked for description and photos (fair enough) all sent back and received reply that they would send out the one i had...

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Flooring Direct

4 years ago

Hi, We are sorry you have experienced these issues. if you are still trying to get this resolved then please contact us via phone, email, or social media. We hope you get these issues resolved soon. Thank you, Flooring Direct Team

SIMON LAMBURGER

4 years ago

Ce que SIMON LAMBURGER a dit à propos de Flooring Direct:

POOR

The reason I gave 1 star is because I couldn't give less!!! the service was appalling waited and waited was actually forced to take what I didn't want that was after making sure the stuff I ordered...

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Philip Gould

4 years ago

Ce que Philip Gould a dit à propos de Flooring Direct:

Poor

Poor quality flooring, had i known it was this bad id have gone elsewhere

Flooring Direct

4 years ago

Hi Philip, We are sorry that you are not happy with our products. If there's anything further we can do for you, please contact our customer service team by email, phone, or social media. Thanks, Flooring Direct Team

Kristie Lucas-Taylor

4 years ago

Ce que Kristie Lucas-Taylor a dit à propos de Flooring Direct:

Not the best

Honestly quite poor , items hadn't arrived and I chased three days after they were supposed to be delivered . Money had gone out of account but no goods. Staff on phone were lovely polite and...

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Flooring Direct

4 years ago

Hi Kristie, We are so sorry to hear you have experienced these issues. We are glad to hear our team managed to help you to get your refund. We really appreciate the feedback so we can make sure this doesn't happen. Thank you, Flooring Direct Team

Eileen Wright

4 years ago

Ce que Eileen Wright a dit à propos de Flooring Direct:

Happy

Service was excellent, from ordering to delivery, delivery guy brought it round the back for me when he didn’t have too excellent, although I haven’t had it fitted yet I have had no problems.

Flooring Direct

4 years ago

Hi Eileen, We are so happy to hear you are pleased with our service. We hope you are pleased with the result when it's fitted! Thanks you:) Flooring Direct

Kirstie Bruce

4 years ago

Ce que Kirstie Bruce a dit à propos de Flooring Direct:

disappointed

My order finally arrived today after a lengthy wait. When I opened it I was disappointed with the colour (not as was shown on the website and the sample patches are too small to get a good idea) and...

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Flooring Direct

4 years ago

Hi Kirstie, We are so sorry you experienced these issues. We are glad here you have managed to be in contact with our team and resolved the problem. Thank you, Flooring Direct Team

Client de confiance

4 years ago

Threshold bar, silver in colour.

Ordered the item and it was delivered very promptly. Well packaged. Good quality item.

Flooring Direct

4 years ago

Hi, We are so happy to hear you are pleased with our service. We aim to provide customers with a quick and efficient experience. Thanks you:) Flooring Direct Team

Client de confiance

4 years ago

Quick, efficient, good price.

Flooring Direct

4 years ago

Hi, We are so pleased your order was efficient. We hope that you choose us again. Thanks, Flooring Direct Team

Client de confiance

4 years ago

Couldn't be happier

Great range at great prices. The process was quick and easy and I'm really happy with the finished results

Flooring Direct

4 years ago

Hi, We are so happy that you are pleased with our service and you got the results you wanted. Thanks,Flooring Direct Team

Client de confiance

4 years ago

Excellent company

Excellent quality, we couldn't find the floor strip we need in the right length but found it on flooring direct and delivered pretty quick with updates. Thankyou will defo be using again

Flooring Direct

4 years ago

Hi, We are so happy you liked our service. We are glad you received regular updates. Thank you, Flooring Direct Team

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Flooring Direct Commentaires

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?