Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur Flooring Direct | Avis sur le service client de https://www.feefo.com/reviews/flooringdirect | Feefo

Afficher tous les 1,748 commentaires

Amy

4 years ago

Ce que Amy a dit à propos de Flooring Direct:

Terrible, flooring was thrown over fence in garden and subsequently stolen. Complaint sent and no correspondence received! Disgusting

Client de confiance

4 years ago

Never received my product, sent an email asking where it was. Received no response just a refund back into my bank account. I would not recommend this company.

Flooring Direct

4 years ago

Hi there, thank you for taking the time to leave a review, your feedback is appreciated. I'm very sorry to hear of the problems with you order, could you kindly contact me so that i can try to resolve this for you. Thanks-Hayley hayley@flooringdirect.co.uk

Flooring Direct

4 years ago

Hi there, Thank you for contacting me via email, we have since sent this Mat FOC to you, with our apologies for the issues you have experienced. Kind regards Hayley

Client de confiance

4 years ago

Following on my original review Flooring Directs contacted me to resolve the issue and I have since received the mat I wanted! The mat is brilliant and a real talking point as well as good quality. Thank you.

Flooring Direct

4 years ago

Thank you so much for your lovely comments, I'm grateful for the opportunity to rectify things for you! Please don't hesitate in contacting us again, if you require anything further. Kind regards Hayley

Client de confiance

4 years ago

Awful

Ordered months ago and still not received. No one picks up the phone or responds to emails. Had to contact PayPal to get a refund. Avoid at all costs.

Flooring Direct

4 years ago

Hi there, Thank you for taking the time to leave us your feedback, we value the chance to try to make this right for you. Could you possibly email me please? Hayley@flooringdirect.co.uk so that we can discuss this further. I'm so sorry that you were disappointed, and i will look forward to discussing your experience with you. Kind regards Hayley

Flooring Direct

4 years ago

Hi there, Thank you for taking the time to contact me, I trust you are satisfied with the solution I have provided for you? We are genuinely grateful for the opportunity to rectify our lack of service. Best wishes Hayley

Linda Bell

4 years ago

Ce que Linda Bell a dit à propos de Flooring Direct:

Flooring profile

Great product and great service, finishes the flooring superbly

Flooring Direct

4 years ago

Hi There! Thank you so much for your comments, we really do appreciate your custom, and the time you have taken to review our product and our service. We hope to see you again! Kind regards Hayley-Flooring Direct

Client de confiance

4 years ago

:-)

item and ordered and delivered as requested

Flooring Direct

4 years ago

Good Morning! Thank you so much for your review, you have put a smile on our faces on a Monday morning, Usually this takes a lot of coffee and cake! We appreciate your custom, please do contact us again, if we can assist with anything further. Best Wishes Hayley-Flooring Direct

Sandra Dudley

4 years ago

Ce que Sandra Dudley a dit à propos de Flooring Direct:

scam. i would never recommend them to anyone

they took the payment but we never received the flooring and didn't respond to me when i chased them

Flooring Direct

4 years ago

Sandra, could you please contact me urgently, so that I can find the whereabouts of your order, or refund this if it has been lost in transit. I can assure you, we are a family-owned and run business, we would never leave our customers without goods or a refund. Kind regards Hayley

Manchester

4 years ago

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Ce que AR a dit à propos de Flooring Direct:

Very pleased

I’m so pleased with this flooring. It seemed to be the exact same but half the price of elsewhere so we were a bit nervous but we didn’t need to be. The flooring is great and looks amazing. I don’t...

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Flooring Direct

4 years ago

What a wonderful review! Thank you so much Alice! We hope to deal with you again in the future. Have a great day! Hayley 🤩

Client de confiance

4 years ago

Don’t use.

Terrible communication. Even though what I ordered they said was in stock, after three weeks of waiting they said it was actually not in stock!? Definitely won’t be using them again.

Flooring Direct

4 years ago

Hello there, I'm very sorry to hear that your product line went out of stock, could you contact me personally, so that I can discuss this with you further, please? Kind regards, Hayley.

Cally

4 years ago

Ce que Cally a dit à propos de Flooring Direct:

Good service, great pricing, fast delivery.

I have never used Flooring Direct before but based on my recent experience, I would certainly use them again. Good service, great pricing, fast delivery and exactly what I ordered. I even had an...

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Flooring Direct

4 years ago

Thank you so much for your kind review, it is lovely to hear from our customers, and we are especially grateful for you taking the time to leave us these comments. Thank you again for your custom. Best Wishes from all of us here at Flooring Direct. -Hayley

Ian Long

Hinckley

4 years ago

Ce que Ian Long a dit à propos de Flooring Direct:

Great Service!

Excellent communication. We ordered an item incorrectly and phoned them to amend the online order. They resolved the issue within minutes and the correct item arrived promptly.

Flooring Direct

4 years ago

Awesome! I'm really pleased that the team managed to resolve the problem for you, please get in touch again if we can assist you with anything further! Thanks - Hayley

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Flooring Direct Commentaires

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?