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Rated
Exceptional

By Sarah is the sister-founded skincare brand with a big heart. Winners of the Feefo Platinum Trusted Service Award 2024.

Service
4.9
/5
Product
4.9
/5

5

4

3

2

1

356

18

1

2

2

379

ratings over the past year

Displaying all 1,574 reviews
ML
Marion Lloyd
2 days ago
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Customer Care
By Sarah
1 day ago
Thank you for your 5 star review, Marion 🤩
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Hazel
4 days ago
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Customer Care
By Sarah
4 days ago
Thank you for your 5 star review, Hazel 💛
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Adriana Birmonova
Hendy
5 days ago
What Adriana Birmonova said about By Sarah:
I’ve been following you instagram and love the idea of using just natural products for our skin.
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Customer Care
By Sarah
5 days ago
Hi Adriana, thank you for being part of our Instagram community and sharing your wonderful 5 star review 🥰
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Trusted Customer
5 days ago
Lovely products and great customer care.
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By Sarah
5 days ago
Thank you for your 5 star review 🥰
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Trusted Customer
6 days ago
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Customer Care
By Sarah
5 days ago
Thank you for your 5 star review 💛
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Trusted Customer
6 days ago
Very good customer service ***
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Customer Care
By Sarah
6 days ago
Thank you for sharing your 5 star review of our customer service 💛
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AF
Anne Florey
Barnstaple
14 days ago
What Anne Florey said about By Sarah:
Very easy to use website, good communication and products arrived very quickly.
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Customer Care
By Sarah
12 days ago
Thank you for your five star review. We're so pleased you enjoy visiting bysarahlondon.com and that your purchase arrived very quickly 💛
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AF
Anne Florey
Barnstaple
13 days ago
What Anne Florey said about By Sarah:
Very good website which is easy to navigate, with excellent explanations of the products and easy to follow videos showing you how to use.
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Customer Care
By Sarah
12 days ago
Thank you for your five star review. We're so pleased you enjoy visiting bysarahlondon.com 💛
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Liz McAra
Alloa
8 days ago
What Liz McAra said about By Sarah:
By Sarah London has made choosing skincare products so easy by just simplifying their products with effective natural ingredients. I love how you only need a few products to complete your skincare ro
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Customer Care
By Sarah
6 days ago
Hi Liz, thank you for sharing your glowing 5 star review 💛 We are so grateful for your support and look forward to seeing you again soon.
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Joanne Buxton
Staffordshire
9 days ago
What Joanne Buxton said about By Sarah:
Very fast delivery. Items packaged lovely and beautiful face moisturiser, eye cream and face oil ❤️
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Customer Care
By Sarah
8 days ago
Thank you for your five star review, Joanne 💛
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About By Sarah
When Lauren was diagnosed with acute myeloid leukaemia, her sister, Sarah, became her stem cell donor and saved Lauren's life. As Lauren recovered, Sarah struggled to find natural yet effective products to soothe and revitalise Lauren's cancer ravaged skin. So she decided to develop her own formulas and, with this act of sisterly love, skincare By Sarah was born.
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259 Meadow Way, Tamworth, Staffordshire, West Sussex, B79 0DZ, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

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About By Sarah
When Lauren was diagnosed with acute myeloid leukaemia, her sister, Sarah, became her stem cell donor and saved Lauren's life. As Lauren recovered, Sarah struggled to find natural yet effective products to soothe and revitalise Lauren's cancer ravaged skin. So she decided to develop her own formulas and, with this act of sisterly love, skincare By Sarah was born.