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By Sarah Reviews | Customer Service Reviews for https://www.feefo.com/reviews/by-sarah | Feefo

Displaying all 1,588 reviews

Trusted Customer

6 years ago

Sarah was friendly, professional and answered all of my questions regarding the face oil. Brilliant service!

Customer Care

By Sarah

6 years ago

Thank you very much for your 5* review! It was my pleasure to answer your questions and help you make the switch to our organic skincare! So pleased you're enjoying our customer service - we look forward to seeing you again soon! Sarah x

Product reviews

I enjoy using this face oil, particularly on an evening before bed. I can feel in the morning that having had it on my face overnight, my skin is hydrated and brightened. I find it a little too oily

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Customer Care

By Sarah

6 years ago

Thank you for your review! We're delighted to hear you are enjoying using the BY SARAH Organic Facial Oil! And find it really easy to use and that it's free from any hidden, synthetic or artificial ingredients - it's 99% organic, vegan and cruelty-free too. The Organic Facial Oil acts as a primer beneath your make-up, and so trying a smaller amount in the morning is a good idea and also gently massaging into your skin will aid the absorption of the oil. Sarah x

Date of purchase: 23/05/2018

Trusted Customer

6 years ago

good service, good product, and a little handwritten note from Sarah made it an excellent experience

Customer Care

By Sarah

6 years ago

Thank you very much for your 5* review and recommendation for others to buy BY SARAH LONDON too! Sarah and I are so happy to hear you are enjoying our excellent customer service and our natural and organic skincare! Lauren x

Product reviews

Date of purchase: 18/05/2018

Sara Adams

London

6 years ago

What Sara Adams said about By Sarah:

Wonderful customer service! I had a few questions about their products before purchasing and Sarah responded swiftly and kindly. Quick delivery and the handwritten note was a lovely touch. Excellent!

Customer Care

By Sarah

6 years ago

Hi Sara, we're so pleased you are enjoying our excellent customer service and quick delivery! Thank you very much for your 5* star review! It was my pleasure to answer your questions and we're delighted that you are enjoying using the BY SARAH LONDON collection. Sarah x

Product reviews

So far, it's been a week and I have really enjoyed Organic Facial Oil after the Green Clay Cleansing Balm. The whole experience is luxurious from the packaging to the touch of the product on your skin

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Customer Care

By Sarah

6 years ago

Thank you so much for such a wonderful 5* review, Sara! It's great that you are enjoying the benefits of using our BY SARAH LONDON Green Clay Cleansing Balm (84% organic, cruelty-free) and Organic Facial Oil (99% organic, vegan and cruelty-free). We're passionate about using the finest quality natural and organic ingredients to feed your skin with the very best nutrients, and we're delighted that you're noticing the benefits with your lovely glowing skin :) We will always detail a full ingredient list on the front label of each of our products so you know exactly what you're giving your skin - nothing hidden, artificial or synthetic. Sarah x

So far, it's been a week and I have really enjoyed using the Green Clay Cleansing Balm. It smells lovely and feels really nice on the skin and it washes off without drying my skin out.

Customer Care

By Sarah

6 years ago

Thank you very much for your 5* review, Sara! We're thrilled you are really enjoying using the Green Clay Cleansing Balm. The beautiful Organic Apricot Oil and Organic Virgin Coconut Oil are gently cleansing your skin without drying it, while the French Green Clay gently exfoliates and the Organic Beeswax provides antioxidants and anti-inflammatory comfort to your skin. Enjoy! Sarah x

Date of purchase: 11/05/2018

Trusted Customer

6 years ago

Excellent, quick delivery and lovely products.

Customer Care

By Sarah

6 years ago

Thank you for your 5* star review! We're so happy you are enjoying our skincare collection as well as our excellent customer service :) We look forward to your next visit to BY SARAH soon. Lauren x

Product reviews

Date of purchase: 01/05/2018

Sophie Atalar

6 years ago

What Sophie Atalar said about By Sarah:

My experience of BY SARAH has been absolutely wonderful. My products were packaged beautifully, with personalised touches and arrived so quickly after purchase. The products themselves (I bought the M

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Customer Care

By Sarah

6 years ago

Such kind words! Thank you so much for your 5* review, Sophie! We're thrilled you are enjoying our customer service and the BY SARAH Organic Facial Oil (99% organic) and Organic Lip Balm (100% organic). We believe in the power of natural and organic skin care and we're so pleased you are seeing the benefits too! We look forward to your next order with us soon :) Lauren x

Product reviews

Date of purchase: 14/12/2017

Olga Parfiryeva

6 years ago

What Olga Parfiryeva said about By Sarah:

Really lovely oils, the face oil is great for my very sensitive allergic skin. Sarah is also great with getting in touch, I had some questions and she was very nice to detail everything out. Not to me

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Customer Care

By Sarah

6 years ago

Hi Olga, thank you so much for your glowing 5* review! We really appreciate you taking the time to let us know that you're enjoying our customer service and BY SARAH Organic Facial Oil and Organic Body Oil! It was my pleasure to speak with you and I'm so glad that our natural and organic skin care is comforting your sensitive skin. Sarah x

Product reviews

Date of purchase: 25/03/2018

Trusted Customer

6 years ago

Excellent service-brilliant products!

Customer Care

By Sarah

6 years ago

Thank you very much for your 5* review! We're so happy you're enjoying our excellent customer service and our BY SARAH Organic Body Oil! We hope you visit us again soon. Lauren x

Date of purchase: 25/03/2018

Julie

Hastings

6 years ago

What Julie said about By Sarah:

Your facial oil arrived speedily anc well packaged . I have been using it for a month now and love the way it feels on my face

Customer Service

By Sarah

6 years ago

Hi Julie, thank you very much for your 5* review! Great to hear that the BY SARAH Organic Facial Oil arrived quickly and you liked the packaging (which is recyclable too). So pleased you're loving the oil! Your skin is being fed with the very finest, natural and organic plant-based oils which is just the best feeling for skin care! Lauren x

Date of purchase: 05/02/2018

Bethany Alexander

6 years ago

What Bethany Alexander said about By Sarah:

I love the facial oil! My skin is prone to acne at the moment, and it’s the most gentle moisturiser I’ve come across for my skin problems. It comes beautifully packaged with a hand written note, which

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Customer Service

By Sarah

6 years ago

Hi Bethany, thank you so much for your wonderful 5* review! We're so pleased that you're loving the Organic Facial Oil and that it's soothing your sensitive skin - the organic, plant-based oils are doing their job :) And thank you for your kind words about our personalised note! Sarah x

Product reviews

Date of purchase: 21/02/2018

Trusted Customer

6 years ago

Great product. I wasn't sure about using oil on my face as I had never used an oil before and didn't know if I would be left looking greasy. In fact it's left my face looking fresh and well hydrated.

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Customer Service

By Sarah

6 years ago

We're so pleased you are enjoying the BY SARAH Organic Facial Oil! Thank you for your 5* review! Feeling nervous about using a face oil is very common and it's one of the topics we cover in our Product FAQs page. The organic, plant-based oils in the Organic Facial Oil have a balancing effect on the skin and don't leave any greasy residue - just as you have described! Great that you're using the oil to double up as a primer under make-up too! Lauren x

Date of purchase: 09/03/2018

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About By Sarah

When Lauren was diagnosed with acute myeloid leukaemia, her sister, Sarah, became her stem cell donor and saved Lauren's life. As Lauren recovered, Sarah struggled to find natural yet effective products to soothe and revitalise Lauren's cancer ravaged skin. So she decided to develop her own formulas and, with this act of sisterly love, skincare By Sarah was born.

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