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By Sarah Reviews | Customer Service Reviews for https://www.feefo.com/reviews/by-sarah | Feefo

Displaying all 1,643 reviews

Trusted Customer

2 days ago

Date of purchase: 10/07/2024

Customer Care

By Sarah

1 day ago

Thank you for your 5 star review 💛

Product reviews

Trusted Customer

2 days ago

Date of purchase: 17/07/2024

A delight to use oh my extremely fragile, reactive skin!

Customer Care

By Sarah

1 day ago

Thank you for your 5 star review 💛 Wonderful to hear you're loving the Vitamin C+E Booster for your fragile, reactive skin.

Product reviews

I was expecting a serum type product to use under my moisturiser a.m. However this is to use afterwards as the final step. It’s so lovely and gentle, an oil consistency. I thought the bottle was rathe

...

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Customer Care

By Sarah

1 day ago

Thank you for your 5 star review 💛 Wonderful to hear you're loving the Vitamin C+E Booster. Thank you for supporting our sister-founded business and we look forward to seeing you again soon.

Trusted Customer

2 days ago

Date of purchase: 06/07/2024

Great service and delivery.

Customer Care

By Sarah

2 days ago

Thank you for sharing your glowing 5 star review 💛

Product reviews

I am on my second bottle of this because I love it! It suits my rosacea prone skin and helps to keep it calm. I usually use it before moisturiser (my preference) but you can use it after too. I have

...

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Customer Care

By Sarah

2 days ago

Thank you for sharing your glowing 5 star review of the Hero Facial Oil 💛 The pump is best suited to help protect the integrity of the beautiful plant oils inside, minimising any oxidative damage (which occurs when the product is exposed to the air). See you again soon 🙋‍♀️

Alex Hodges

3 days ago

Date of purchase: 07/07/2024

Customer Care

By Sarah

2 days ago

Thank you for sharing your positive review, Alex 💛

Product reviews

Love the product, really struggle with the packaging. The pump regularly stops working (as soon as a couple of days after purchase) so you have to unscrew it to get cream out, and a quarter of the bot

...

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Customer Care

By Sarah

2 days ago

Thank you for sharing your review. When using the Maven, these top tips can help: (1) Turn the product upside down and slowly pump the dispenser a few times, (2) The pump should work as normal, but if this does not work, simply repeat 2-3 more times. If you still have no luck, please reach us at care@bysarahlondon.com and we'll be happy to help 💛

Trusted Customer

3 days ago

Date of purchase: 07/07/2024

The whole customer experience from making my order to receiving my product was seamless! I love to know the back story and how and for why the product came about!

Customer Care

By Sarah

3 days ago

Thank you for sharing your glowing 5 star review 💛 We are delighted to hear you're loving the Balancer Cream Cleanser for your rosacea prone skin. Thank you for supporting our sister-founded business.

Product reviews

I love this product. I am 60 with post menopausal rosacea and it has calmed my skin. It is gentle to use. I bought two bottles this time and gave one to my daughter for her to try. My only issue is t

...

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Customer Care

By Sarah

3 days ago

Thank you for sharing your glowing 5 star review 💛 We are delighted to hear you're loving the Balancer Cream Cleanser for your rosacea prone skin and sharing with your daughter too.

Trusted Customer

4 days ago

Date of purchase: 08/07/2024

Very prompt delivery and nice packaging

Product reviews

Trusted Customer

4 days ago

Date of purchase: 07/07/2024

Customer Care

By Sarah

4 days ago

Thank you for your 5 star review 💫

Product reviews

Trusted Customer

5 days ago

Date of purchase: 07/07/2024

Simple & quick to order & receive. Love the facial oil & the hydrating mist. I order it on repeat constantly. I’ve not tried the new cream cleanser yet. I still have the original oil to milk cleanser

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Customer Care

By Sarah

5 days ago

Thank you for your five star review, we're so pleased you're loving skincare By Sarah 💛

Trusted Customer

6 days ago

Date of purchase: 06/07/2024

Great website, capsule product range which is refreshing, good value, arrives as promised, no complaints at all. Most importantly the products deliver, well done ladies …

Customer Care

By Sarah

5 days ago

Thank you for your five star review. We're so pleased you're loving skincare By Sarah 💛

Product reviews

This is my second bottle of this wonderful mask. My skin missed it when I ran out ! Replenishes my skin beautifully while I wake up with my morning cuppa. The purity of this product shows on my skin …

...

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Customer Care

By Sarah

5 days ago

Thank you for your five star review of our Saviour Moisture Mask, Sarah. We're so delighted Saviour replenishes your skin beautifully with a cuppa in the morning 🥰

Sareena Gujadhur

London

6 days ago

Date of purchase: 06/07/2024

Customer Care

By Sarah

5 days ago

Thank you for your five star review Helen 💛

Product reviews

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About By Sarah

When Lauren was diagnosed with acute myeloid leukaemia, her sister, Sarah, became her stem cell donor and saved Lauren's life. As Lauren recovered, Sarah struggled to find natural yet effective products to soothe and revitalise Lauren's cancer ravaged skin. So she decided to develop her own formulas and, with this act of sisterly love, skincare By Sarah was born.

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+44(0) 1730 810029

259 Meadow Way, Tamworth, Staffordshire, West Sussex, B79 0DZ, United Kingdom

Fantastic products, really improved my skin and confidence already!

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By Sarah Reviews

Hero Facial OilI have been using Hero oil for a while and it is wonderful. I couldn't imagine not having this in my morning and evening routine. I can only highly ...More reviews of this product (830)View product website

Vitamin C+E BoosterI was expecting a serum type product to use under my moisturiser a.m. However this is to use afterwards as the final step. It’s so lovely and gentle, ...More reviews of this product (121)View product website

Maven Daily MoisturiserGood product, I struggle to find a moisturiser that sits between the lighter gel types and more moisturising ones, this one is great. Moisturising but...More reviews of this product (71)View product website

Hero Facial OilI am on my second bottle of this because I love it! It suits my rosacea prone skin and helps to keep it calm. I usually use it before moisturiser (my...More reviews of this product (830)View product website

Balancer Cream CleanserMore reviews of this product (245)View product website

Maven Daily MoisturiserLove the product, really struggle with the packaging. The pump regularly stops working (as soon as a couple of days after purchase) so you have to uns...More reviews of this product (71)View product website

Balancer Cream CleanserI love this product. I am 60 with post menopausal rosacea and it has calmed my skin. It is gentle to use. I bought two bottles this time and gave one ...More reviews of this product (245)View product website

Maven Daily MoisturiserSkin had a reaction to this moisturiser and didn’t leave skin feeling soft.More reviews of this product (71)View product website

Reviver Hydrating MistNice with the facial oil. Would recommend.More reviews of this product (166)View product website

Hero Facial OilI really like this facial oil. Absorbs nicely and comforting to ageing skin.More reviews of this product (830)View product website

Saviour Moisture MaskThis is my second bottle of this wonderful mask. My skin missed it when I ran out ! Replenishes my skin beautifully while I wake up with my morning cu...More reviews of this product (55)View product website

Ally Recovery Facial OilThis is the best oil if you have acne or spots. It has cleared up acne even Roacutane couldn’t get rid of! Honestly the best!More reviews of this product (149)View product website

Hero Facial OilGreat daily oil, I use this instead of creams and it’s amazing!More reviews of this product (830)View product website

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