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Rated
Exceptional

By Sarah is the sister-founded skincare brand with a big heart. Winners of the Feefo Platinum Trusted Service Award 2024.

Service
4.9
/5
Product
4.8
/5

5

4

3

2

1

311

24

1

3

2

341

ratings over the past year

Displaying all 1,970 reviews
Trusted Customer
16 days ago
Date of purchase: 27/05/2025
Great customer service and prompt delivery.
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Customer Care
By Sarah
15 days ago
Thank you for your wonderful 5 star review 💛 We look forward to seeing you again soon.
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Julie S
Brighton
1 day ago
Date of purchase: 10/07/2025
What Julie S said about By Sarah:
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JC
Jackie Connelly
Dunfermline
2 days ago
Date of purchase: 09/07/2025
What Jackie Connelly said about By Sarah:
Great product , lousy packaging
Always lovely service and quick delivery . I love the regular updates on delivery times
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Customer Care
By Sarah
2 days ago
Thank you, Jackie, for your 5 star review 💛 We look forward to seeing you again soon.
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Trusted Customer
5 days ago
Date of purchase: 30/06/2025
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By Sarah
4 days ago
Thank you for sharing your review.
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Joana C
Lisbon
4 days ago
Date of purchase: 26/06/2025
What Joana C said about By Sarah:
A big favorite of mine, I just love the By Sarah brand. Products feel safe and gentle. I trust these products and they are a pleasure to use. Thank you 🙏
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Customer Care
By Sarah
3 days ago
Thank you, Joana, for your wonderful 5 star review 💛We look forward to welcoming you back soon.
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Trusted Customer
4 days ago
Date of purchase: 08/07/2025
My thoughts
Customer service is excellent, I have always received lovely responses from bysarah whether I have asked for advice or complimented their products kind and considerate service, which means a lot to a...

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By Sarah
3 days ago
Thank you for your kind words and 5 star review 💛 We're so glad our service has made a positive impact, and we look forward to welcoming you again soon.
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Trusted Customer
7 days ago
Date of purchase: 30/06/2025
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Customer Care
By Sarah
5 days ago
Thank you for your review 💛
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Trusted Customer
5 days ago
Date of purchase: 29/06/2025
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Customer Care
By Sarah
4 days ago
Thank you for your 5 star review.
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Juliette Ramondou
6 days ago
Date of purchase: 29/06/2025
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By Sarah
5 days ago
Thank you for your 5 star review, Juliette 💛
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Maggie Marshall
BIRMINGHAM
16 days ago
Date of purchase: 25/06/2025
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Customer Care
By Sarah
15 days ago
Thank you for your 5 star review, Maggie 💛
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About By Sarah
When Lauren was diagnosed with acute myeloid leukaemia, her sister, Sarah, became her stem cell donor and saved Lauren's life. As Lauren recovered, Sarah struggled to find natural yet effective products to soothe and revitalise Lauren's cancer ravaged skin. So she decided to develop her own formulas and, with this act of sisterly love, skincare By Sarah was born.
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17 Wiggington Road, Tamworth, Staffordshire, West Sussex, B79 8RH, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

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About By Sarah
When Lauren was diagnosed with acute myeloid leukaemia, her sister, Sarah, became her stem cell donor and saved Lauren's life. As Lauren recovered, Sarah struggled to find natural yet effective products to soothe and revitalise Lauren's cancer ravaged skin. So she decided to develop her own formulas and, with this act of sisterly love, skincare By Sarah was born.