Plumbs Reviews

Thank you for your feedback. We are very sorry to hear that you are not happy with the service you received when reupholstering your furniture. Unfortunately, we do not offer a woodwork service. We can sometimes touch up minor scratches dependant on the level of damage, but we don't provide a French polishing service or any other kind of woodwork treatments. Our representatives would not normally discuss the woodwork at the point of sale as we only provide soft furnishing products. In your comments, you mentioned that one of the seat covers is slightly loose, so we have asked a customer service representative to contact you regarding having this matter rectified. Customer Services Team

Thank you for your feedback. Please accept our sincere apologies for the problems you have faced throughout the progress of your order. From looking into your order we can see that you have agreed an appointment to see one of our craftsmen in your area to address the issues you have had with the fit of your covers and the damage to your furniture. Once again we are very sorry for the inconvenience that this issue has caused you. Customer Services Team

Thank you for taking the time to give us your feedback. We were glad to hear that you were happy with the service you received from your Consultants during your order. However, we were extremely sorry to read about the issues you have with the creasing of your covers and the fitting of your cushions. We have put in a request for your Home Consultant to come back out to you to take a look at these issues for you. We would like to apologise for any inconvenience caused. Customer Services Team