To be asking for feedback when I haven't yet received a satisfactory loose cover is a bit of a joke really. And to assume you can use my information if I don't leave feedback is not very customer...
Read more
Plumbs
Plumbs
13 years ago
Thank you for your feedback. We were sorry to hear that your covers have had to be returned to us for further modification. We would like to assure you that your order treated as a matter of priority and will be returned and fitted for you as soon as possible. A member of our Customer Service team will be in contact with you to discuss the issues you have had in more detail.
Customer Services Team
Part of my order was not manufactured correctly. As a result it had to be returned and remanufactured. Delivery was therefore held up for some weeks, during which time I had no bottom cover for my...
Read more
Plumbs
Plumbs
13 years ago
Thank you for your feedback. We were sorry to read of the problems that you had with your order. We have put in a request for a member of our Senior Management team to contact you as soon as possible to discuss this matter with you further.
Customer Services Team
Still waiting for our covers, which were wrongly measured twice, didn't fit and are currently being altered, we believe. NOT impressed.
Plumbs
Plumbs
13 years ago
Thank you for your feedback. We were very sorry to read that you are unhappy with the fit of your furniture covers. With made to measure items a second fitting is sometimes required to achieve the desired fit. The work being carried out on your coves will be completed as soon as possible and your Consultant will return to fit your adjusted covers for you. Once again we would like to apologise for any inconvenience caused.
Customer Services Team
The representative who called was very informative and willing to provide a service but was unable to do so because of various difficulties to do with the furniture in situ ie I would like loose...
Read more
Product reviews
Date of purchase: 11/07/2013
0
Share
Trusted Customer
13 years ago
Both ladies very friendly, and happy with my covers
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.