How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Plumbs Reviews

Displaying all 6,692 reviews

Trusted Customer

13 years ago

good service - appointments made to suit me and my schedule. The lady who made…

good service - appointments made to suit me and my schedule. The lady who made the covers was particularly good -

Product reviews

Date of purchase: 11/06/2013

Trusted Customer

13 years ago

Pauline was very helpful and efficient

Product reviews

Date of purchase: 02/08/2013

Trusted Customer

13 years ago

Faultless!

Product reviews

Date of purchase: 18/07/2013

Trusted Customer

13 years ago

The whole experience was a nightmare - exercise not to be repeated

Plumbs

13 years ago

Thank you for your feedback, we are sorry to hear of your disappointment with your purchase and the service provided. Part of the cause for the delay was the need for some adjustments to be made to your covers and the fact that our Consultant does not live on the island and only visits periodically inevitably held up the order progress. Despite these issues the order clearly should not have taken this long - we are very sorry for the inconvenience caused. Customer Services Team

Product reviews

Date of purchase: 29/04/2013

Trusted Customer

13 years ago

Service was good

Product reviews

Date of purchase: 07/07/2013

Trusted Customer

13 years ago

Our representative was good; friendly, professional, quick when sorting out problems, etc. There was a…

Our representative was good; friendly, professional, quick when sorting out problems, etc. There was a decent range of fabrics and service was relatively prompt. More importantly, the shape of the...

Plumbs

13 years ago

Thank you for taking the time to give us some detailed feedback. We were very sorry to read of the issues you have had with the fit of your covers. We will contact your consultant so they can arrange to come back and take a look at the covers for you. If you need any more assistance in the meantime please let us know. Customer Services Team

Product reviews

Date of purchase: 12/07/2013

Trusted Customer

13 years ago

fantastic product.Well use again.

Product reviews

Date of purchase: 16/07/2013

Trusted Customer

13 years ago

Excellent service and results from initial consultation to final delivery.

Product reviews

Date of purchase: 29/05/2013

Trusted Customer

13 years ago

Plumbs delivered my order very late having failed to inform me that there was a…

Plumbs delivered my order very late having failed to inform me that there was a delay in obtaining the fabric. Their customer service line was pathetic.

Plumbs

12 years ago

Thank you for your feedback, we are sorry that unfortunately you had a delay on your order due to our receipt of your chosen fabric being delayed from our suppliers. We do currently have in place an acknowledgement system for advising customers of any delays that may arise with their orders. Clearly this didn’t happen on this occasion; please be assured that steps have been taken to ensure that these circumstances do not reoccur in the future. Customer Services Team

Product reviews

Date of purchase: 08/07/2013

Trusted Customer

13 years ago

Quick, efficient, friendly

Product reviews

Date of purchase: 21/07/2013

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Plumbs Reviews

Loose CoversMore reviews of this productView product websitebeautifully fitted and they look great! I thought they were rather expensive but now they are on the sofa they look really good and will hopefully last for years !

Loose CoversMore reviews of this productView product websiteAm a bit anxious about the amount of foam stuffing that was put into the corners - if the material stretches a bit does this mean I am going to have 'looser' covers?

Loose CoversMore reviews of this productView product websiteAdmired by all visitors

Loose CoversMore reviews of this productView product websiteThey were fitted in a hurry by the consultant and really are not well made or a good fit. Again I am very disappointed and it actually took from 30 April 2013 until 20 August 2013 for the order to...Read more

ReupholsteryMore reviews of this productView product websiteThe upholstery did the most wonderful job Thank you

Loose CoversMore reviews of this productView product websiteUnfortunately our covers do not fit well. The back cushions are too tight, the bottom cushions about right, but the shape isn't staying in place, it's slipping so that the edges are no longer...Read more

Loose CoversMore reviews of this productView product websitegreat product.

Loose CoversMore reviews of this productView product websiteFitting, style and colour are very good.

Loose CoversMore reviews of this productView product websiteThe fit is not good. I will not be using Plumbs again and would not recommend them to anyone else.

Loose CoversMore reviews of this productView product websiteWide range of fabrics and great special offers

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?