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Plumbs Reviews

Displaying all 6,692 reviews

Trusted Customer

12 years ago

Generally a good service although we couldn't always get through to person dealing with order;…

Generally a good service although we couldn't always get through to person dealing with order; a problem with a loose cover resulted in the chair being reupholstered at no extra cost.

Product reviews

Date of purchase: 19/09/2013

Trusted Customer

12 years ago

£50 off extras was not honoured, agents should NOT be paid by commission only, they try…

£50 off extras was not honoured, agents should NOT be paid by commission only, they try to earn as much as possible!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!! !!!!

Plumbs

12 years ago

Thank you for your feedback. We are pleased to hear that you are happy with your completed covers. With regards to the £50 Accessories offer, it could not be redeemed because you used another promotional offer which gave you a greater overall discount on your order. So although I can understand your frustrations the consultant actually acted in your best interests for the order you placed. If you would like further clarification on this we would be happy to contact you directly to discuss it. Customer Services Team

Product reviews

Date of purchase: 08/10/2013

Trusted Customer

12 years ago

Delivery was quite long and there was not much help when I called.

Product reviews

Date of purchase: 25/09/2013

Trusted Customer

12 years ago

Very informative and helpful.

Product reviews

Date of purchase: 23/09/2013

Trusted Customer

12 years ago

prompt call back, good advice and follow up.

Product reviews

Date of purchase: 28/10/2013

Trusted Customer

12 years ago

Very pleased with the covers and the service

Product reviews

Date of purchase: 14/10/2013

Trusted Customer

12 years ago

Judith (Middlesbrough) was excellent-very nice lady and excellent service

Product reviews

Date of purchase: 04/11/2013

Trusted Customer

12 years ago

I ordered sofa and chair covers in September 2013. After the Consultants (two) returned the sofa…

I ordered sofa and chair covers in September 2013. After the Consultants (two) returned the sofa cover to Plumbs twice for a small alteration to the length of the drop in the front, Plumbs have now...

Plumbs

12 years ago

Thank you for your comments. Please accept our sincere apologies for the delay and inconvenience that has been caused as a result of the problems with your order. We will be processing the replacement sofa cover as a matter of priority and we hope to have this delivered to you as quickly as possible. We are still investigating with the courier company we used to track down the missing box and find out why the box wasn’t delivered to us. Again please accept our apologies and be assured that this matter has our full attention. Customer Services Team

Product reviews

Date of purchase: 17/09/2013

Trusted Customer

12 years ago

Couldn't be faulted. The best I have dealt with for a long time

Product reviews

Date of purchase: 24/09/2013

Trusted Customer

12 years ago

Order still unfulfilled. Awaiting collection of furniture as first set of covers very unsatisfactory. Will…

Order still unfulfilled. Awaiting collection of furniture as first set of covers very unsatisfactory. Will rate again when eventually receive a set of covers that fit and are made in the correct...

Plumbs

12 years ago

Thank you for your feedback. On behalf of the Company, please accept my apologies for the issue you have had with your order. We understand from checking the records that the order has been re-assigned to be remade at our head office. You will be contacted by a customer service clerk shortly to discuss the collection and delivery dates. Please be assured that this order is being treated with the upmost priority. Customer Services Team

Product reviews

Date of purchase: 07/10/2013

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Plumbs Reviews

ReupholsteryMore reviews of this productView product websiteVery pleased with finished product

Loose CoversMore reviews of this productView product websiteCovers EXCELLENT!!!!

Loose CoversMore reviews of this productView product websiteThey look good, but there are a few little flaws in the fabric.

Loose CoversMore reviews of this productView product websiteVery pleased with the finish.

Loose CoversMore reviews of this productView product websitecovers fit perfectly

Loose CoversMore reviews of this productView product websiteAs above

Loose CoversMore reviews of this productView product websiteVery pleased with them thank you-

Loose CoversMore reviews of this productView product websiteThe cover for the chair is excellent; and the cushion covers for the sofa are also excellent. But see above: the service / length of time I have waited have been absolutely atrocious.

Prestige - reupholsteryMore reviews of this productView product websiteExcellent quality and workmanship

Loose CoversMore reviews of this productView product websiteSee above.

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