Plumbs Reviews

Thank you for taking the time to give us your feedback. We were very sorry to read of the issues you have had throughout the progress of your order. The issues you have had regarding the lack of communication are unacceptable. We have taken your comments on board and this will be fed back to the concerning departments. We pride ourselves on providing excellent service to our customers and we are extremely sorry that this has not been the case with your order. We were glad to see you were happy with the reupholster of your furniture and if you need any additional assistance please contact us at your convenience. Customer Services Team

Thank you for your feedback. We were sorry to read that you feel that our advertising is misleading. May we respectfully advise that some of our marketing offers state that they are available in selected fabrics and product types whilst others are available in a wide selection of fabrics. We also try to include a variety of fabric types and colours in our promotion which can include some of our bestselling fabrics. We were also sorry to read about your issues with the fabric you chose. As part of the Home Consultancy service that we provide, you are shown a sample of the fabric you are interested in. This is done with the aim to give you an idea of the fabric colour, thickness and quality. If you feel that the fabric you received is not up to the same standard as the fabric you picked during the consultation please contact the customer services team and we can look into this for you. Customer Services Team

thank you for your feedback. We were pleased to hear that you think that your Traditional loose covers that you purchased are excellent. However; we are concerned to read that you found the communication skills of a member of our Customer service team not to be professional. Please be assured that all feedback is passed on to the relevant department head to ensure that any training issues are addressed. Customer Services Team