We have complained about the service , this is still not resolved.
Plumbs
Plumbs
12 years ago
Thank you for your feedback. In reference to your letter that we have received, we have notified the consultant of your concerns and he will be in contact with you to arrange a convenient time to visit and discuss the best course of action to resolve the issues you have raised with us.
Customer Services Team
I have given this a poor rating because of the payment arrangement which left us thinking we had paid only to get a letter demanding payment . Plumbs said the reason was because it was paid by...
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Plumbs
Plumbs
12 years ago
we have received the new cheque you kindly resupplied and this has been processed. We would like to apologise for any inconvenience caused.
Customer Services Team
Thank you for your feedback. We are always pleased to hear when customers choose to use our services again, so we would like to apologise that you have found the material not up to our usual high standards. If you would like to discuss any problems you have experienced with the fabric in detail, please don’t hesitate to contact our Customer Service Department.
Customer Services Team
Product reviews
Date of purchase: 17/11/2013
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Trusted Customer
12 years ago
Excellent service, very easy to deal with. Delivered on time.
Lack of communication following placement of order.
Paid up front on the promise of a speedy delivery which did not transpire.
Plumbs
Plumbs
12 years ago
Thank you for your comments. Please accept our apologies for the delays encountered throughout the progress of your order. We had hoped to deliver the order to you before the standard allocated time scale unfortunately it was not possible for us to do this. We are very pleased to hear that you are satisfied with the final product and again please accept my apologies for the delay in getting the product to you.
Customer Services Team
Product reviews
Date of purchase: 21/11/2013
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Trusted Customer
12 years ago
very efficient ladies who did everything required.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.