How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Plumbs Reviews

http://www.plumbs.co.uk

EXCEPTIONAL

Service

4.7

Product

4.7

139

166

ratings over the past year

Displaying all 6,693 reviews

Trusted Customer

12 years ago

I have plums as life saver as I have used plums and their services before

Product reviews

Date of purchase: 08/02/2014

Trusted Customer

12 years ago

Whilst we were not unduly bothered, we thought it poor that Plumbs said the covers…

Whilst we were not unduly bothered, we thought it poor that Plumbs said the covers would take up to 10 weeks to deliver and in fact it was 13 weeks. The representative was excellent and most helpful...

Product reviews

Date of purchase: 28/01/2014

Trusted Customer

12 years ago

Took too long to complete the order, November 2013 to June 2014

Plumbs

12 years ago

Thank you for your feedback. On behalf of the Company, I would like to express my deepest apologies for the totally unacceptable delays you encountered prior to your order being delivered. We are very pleased to hear that you are satisfied with the final product you have received, however should you have any concerns please do not hesitate to contact us directly. Customer Services Team

Product reviews

Date of purchase: 21/11/2013

Trusted Customer

12 years ago

GOOD ADVICE GIVEN. ORDER DISPATCHED QUICKLY. LOVE THEM.

Product reviews

Date of purchase: 11/02/2014

Trusted Customer

12 years ago

Communication could be improved

Product reviews

Date of purchase: 29/01/2014

Trusted Customer

12 years ago

Fantastic customer service

Product reviews

Date of purchase: 14/02/2014

Trusted Customer

12 years ago

Very professional. We were fully informed of any information regarding our order and the delivery…

Very professional. We were fully informed of any information regarding our order and the delivery went smoothly.

Product reviews

Date of purchase: 04/02/2014

Trusted Customer

12 years ago

Quality of work is superb. Very efficient service except for difficulty of organising drop off…

Quality of work is superb. Very efficient service except for difficulty of organising drop off of finished sofa.

Product reviews

Date of purchase: 14/11/2013

Trusted Customer

12 years ago

You did what you promised to do with no fuss.

Product reviews

Date of purchase: 16/11/2013

Trusted Customer

12 years ago

Representative was very attentive to our needs - nothing appeared to be too much trouble.…

Representative was very attentive to our needs - nothing appeared to be too much trouble. Kept us up to date on production and very efficient in both measuring and fitting. Request for sample...

Product reviews

Date of purchase: 23/01/2014

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Plumbs Reviews

Loose CoversMore reviews of this productView product websiteI do not know what would I do without plums as I have children it would be very difficult to keep everything clean without plums

Loose CoversMore reviews of this productView product website

Loose CoversMore reviews of this productView product websiteDespite poor delivery time, the product was good

Loose CoversMore reviews of this productView product websiteTHEY LOOK GREAT AND FITTED REALLY WELL BY PLUMBS REPRESENTATIVE. LOVE THEM.

ReupholsteryMore reviews of this productView product website

Loose CoversMore reviews of this productView product websiteFantastic fit

Loose CoversMore reviews of this productView product websiteOur covers are well fitted and we are very pleased with the overall look.

ReupholsteryMore reviews of this productView product websiteCannot fault the quality of work. The sofa is like a new piece of furniture. Amazing. Very good value for money.

ReupholsteryMore reviews of this productView product websiteNo problems at all so far.

Loose CoversMore reviews of this productView product websiteCovers are fine, very satisfied with both quality and fitting.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?