We cannot fault the efficiency and caring attitude of those involved. particularly the people who measured and made our covers. nothing was too much trouble.
Thank you for your feedback. On behalf of the Company, please accept our apologies for the problems you have encountered throughout the progress of your order. We can see from checking our records that a full refund has been actioned. We are very sorry that on this occasion we have been unable to supply goods to your satisfaction.
Customer Services Team
Product reviews
Date of purchase: 05/03/2014
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Trusted Customer
12 years ago
Very good service, as always. Prompt and efficient
The service was reasonable, yet two of the cushion covers were not included and had to be sent by post. The lady was nice and relaxed, but I am not sure that the measurements were accurate enough.
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Plumbs
Plumbs
12 years ago
Thank you for your feedback. We are pleased to learn that the service provided was of a good standard and we are sorry to hear that we needed to remake two of your cushion covers. The covers have been tailor made for your specific furniture from the fabric choice and colour that you selected from the range of swatch books displayed to you by our Consultant. The swatch books are designed to allow the customer to examine the quality of cloth and to determine the colour and design they require prior to purchase. If you have any further queries, please do not hesitate to contact us directly.
Customer Services Team
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.