I found Plumbs to be very efficient and prompt in replying to my telephone call. Their Salesman arrived on time and showed me samples and helped me chose what I wanted.
1. Destroyed my loose covers and then
2.my main contact was rude and dismissive about this telling me I didn't need them anyway because I had new upholstery. Spoke to me as though I was an idiot!...
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Plumbs
Plumbs
12 years ago
Thank you for your feedback. We are sorry that there was some confusion regarding the return of your original upholstery covers following our re-upholstery service being carried out, and that you felt our communication to be poor. I note from our database that the cost of the original upholstery has been reimbursed and that we have supplied new interiors for both seat and back cushion on our re-upholstery work, the back cushions being replaced free of charge as this is not part of the re-upholstery service. Once again we are truly sorry for the inconvenience you have faced with this order, and we will make sure your comments are passed to senior management level so they are aware of your concerns.
Customer Services Team
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.