How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Plumbs Reviews

http://www.plumbs.co.uk

EXCEPTIONAL

Service

4.7

Product

4.7

138

165

ratings over the past year

Displaying all 6,693 reviews

Trusted Customer

12 years ago

very good

Product reviews

Date of purchase: 18/05/2014

Trusted Customer

12 years ago

Excellent customer service even though we had a few problems

Product reviews

Date of purchase: 14/05/2014

Trusted Customer

12 years ago

Service was good overall although it took a long time to arrange a visit to…

Service was good overall although it took a long time to arrange a visit to gave the sofas measured

Product reviews

Date of purchase: 06/07/2014

Trusted Customer

12 years ago

They do operate in a rather antiquated way. Paperwork and triple copy invoices, but this…

They do operate in a rather antiquated way. Paperwork and triple copy invoices, but this is rather quaint really. Very good service from their representative Cherry. It would be much easier for their...

Product reviews

Date of purchase: 19/06/2014

Trusted Customer

12 years ago

Problem with communication. Could not organise my life as never knew when things would happen

Product reviews

Date of purchase: 08/05/2014

Trusted Customer

12 years ago

not poor, but this time around not good. It took 3 goes to get the…

not poor, but this time around not good. It took 3 goes to get the covers acceptable - from ordering in june they wete finally on the sofas in October

Plumbs

12 years ago

Thank you for your comments. We are sorry that you are not happy with the fit of your furniture covers, in view of this we will contact the Home Consultant and request that he telephone’s you to arrange to visit and discuss your concerns with the fit of your furniture covers. Customer Services Team

Product reviews

Date of purchase: 20/05/2014

Trusted Customer

12 years ago

Poor

Plumbs

12 years ago

Thank you for your comments. We are sorry you are not happy with the fit of your furniture covers. In view of this we have requested that our Home Consultant contact’s you to arrange to visit and discuss your concerns. Customer Services Team

Product reviews

Date of purchase: 23/06/2014

Trusted Customer

12 years ago

Good but very expensive. Would have been considerably cheaper to have located a local upholsterer.…

Good but very expensive. Would have been considerably cheaper to have located a local upholsterer. Will know in future!

Product reviews

Date of purchase: 17/05/2014

Trusted Customer

12 years ago

Very attentive and efficient measurer and fitter. Very helpful

Product reviews

Date of purchase: 26/05/2014

Trusted Customer

12 years ago

nothing too much trouble

Product reviews

Date of purchase: 19/05/2014

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Plumbs Reviews

Loose CoversMore reviews of this productView product websiteneed to refit every so often but wash well

ReupholsteryMore reviews of this productView product websiteSo pleased with the end product glad we made the right choice of fabric

Loose CoversMore reviews of this productView product websiteThe covers are great. My sofas have a new lease of life. I have to say that the quality is much better than I expected

Loose CoversMore reviews of this productView product websiteThe covers look great, but the material does feel a bit cheap.

ReupholsteryMore reviews of this productView product websiteReally beautiful work and I am thrilled

Loose CoversMore reviews of this productView product websiteagain not poor but not good either. After a couple of refitting - the covers are ok, but the overall look is quite baggy and unfitted

Loose CoversMore reviews of this productView product websiteCompare to other covers I've had. This one is awful.

ReupholsteryMore reviews of this productView product websiteExactly as above, good but very expensive. Thus not happy to refer a friend.

Loose CoversMore reviews of this productView product websitePity about the zip breaking in the sofa

Loose CoversMore reviews of this productView product websiteDid exactly what was required.and more.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?