Plumbs were poor at communicating. I selected a fabric but then took a while in choosing a colour, as we were redecorating. I thought I had seen the fabric in duck egg and rang to inform them of my...
Read more
Plumbs
Plumbs
12 years ago
Please accept our apologies for the covers being made in the incorrect colour way. We have spoken to our Home Consultant and requested that she arranges a visit as a matter of urgency in order for you to look at the fabrics and confirm which fabric and colour way you require. We will then remake the furniture covers for you. Please accept my apologies for the delays that you have encountered.
Customer Services Team
Product reviews
Date of purchase: 16/06/2014
0
Share
Trusted Customer
12 years ago
Rose is very helpful and reassuring
Product reviews
Date of purchase: 23/04/2014
0
Share
Trusted Customer
12 years ago
Superb service, would definately recommend.
Product reviews
Date of purchase: 16/06/2014
0
Share
Trusted Customer
12 years ago
Happy with purchase
Date of purchase: 22/04/2014
0
Share
Trusted Customer
12 years ago
the lady came very promptly after our enquery
Product reviews
Date of purchase: 03/06/2014
0
Share
Trusted Customer
12 years ago
The Plumbs representative was friendly, knowledgeable and efficient.
I would never use them again, very disappointed after an extremely long wait for our chosen material, the suite was returned to us, but it was not looking as good as new as no polishing had been done...
Read more
Plumbs
Plumbs
12 years ago
Thank you for your feedback. We are sorry to hear that you are disappointed with the service that we have provided we do place great emphasis on striving to provide our customers with the service that they expect and quite rightly deserve. We recognised that this was not your experience and recompense was given as a gesture of goodwill for this.
Customer Services Team
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.