I have made a complaint. Still waiting for response more than two months later.
Useless customer relations
Plumbs
Plumbs
12 years ago
Thank you for your comments. We are sorry to read that you are not happy with your furniture covers, we have checked our records and cannot find a complaint regarding the fit of your furniture covers. We are sorry for any miscommunication regarding this. We will arrange for an alternative Home consultant to visit you as a matter of urgency to discuss your concerns with the fit of your furniture covers.
Customer Services Team
The Rep. was very helpful. The only thing that I was disappointed in was there didn't seem as much discount as stated in the advert in the RHS magazine.
Plumbs
Plumbs
12 years ago
Thank you for your feedback. We are pleased to read that you “love your new suite” and feel sure that your purchase will give you many years of good service however, we are sorry to read that you were disappointed with the discounts applicable to your specific choice of product and fabric. Our Marketing team put together lots of different offers throughout the year for different fabrics and styles of make-up in the hope that there will be something to suit everyone’s choice and price range, and it is unfortunate that you were not able to take advantage of some of the offers.
Customer Services Team
Very friendly and polite service. Punctual and reliable. No complaints whatsoever.
I am a happy customer and look forward to using Plumbs again in the future ( for the fourth time!)
Product reviews
Date of purchase: 01/05/2014
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Trusted Customer
12 years ago
Efficient, timely
Product reviews
Date of purchase: 14/04/2014
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Trusted Customer
12 years ago
Most wonderful service and my covers are beautiful
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.