Plumbs Reviews

We are sorry to read that you have not received the boards for your pouffee and are not completely happy with the fit of your furniture covers. In view of this we have requested that our Home Consultant telephone’s you as a matter of urgency to discuss your concerns. Customer Services Team

Thank you for your comments. Firstly we would like to apologise for the delays throughout your order. We are sorry that you are not happy with the Customer Service that you received, and we will pass your comments in order for us to try and improve this for the future. From checking our records we can see that we have given you compensation for the delays that you encountered with your order. With regards to the 2 chair covers we do normally advise that a second fitting is sometimes necessary as they are a Made to Measure item, however at your request we cancelled these items for you. We apologise for any inconvenience caused. Customer Services Team

Thank you for your comments. We can confirm that we now have fitters for the curtain and pole service, however upon checking your order we can see that your order was placed before the service was available with Plumbs. If you are not happy with the pole could we please request that you call our Home Consultant direct to discuss the matter, or if you would like to call Customer Service we will be happy to pass the information to the Home Consultant. We are sorry that the Home Consultant did not advise you that he was going on annual leave but this is something that our Home Consultant usually informs the customer of if it would cause a delay with the fitting of their order. Customer Services Team

Thank you for your comments. We are sorry to read that you were not happy with our Home Consultant. In view of this we have requested that our Customer Service department telephone you to discuss the matter further as we do welcome comments from our customers and we will address the concerns you raise with the Home Consultant. Customer Services Team