Thank you for your comments. We are sorry to read that one of your furniture covers is still not fitting to your satisfaction after an alteration. I have spoken to our Home Consultant regarding this and he has advised that you had been offered the chair cover you were not happy with free of charge as you advised the Home Consultant you would arrange to have this corrected yourself. If this is not acceptable to you please do not hesitate to contact Plumbs and we can discuss the matter further.
Customer Services Team
Service from representative was good. But see below.
Replacement covers were supplied but then had 'missed' gaping on seams. These were sent back direct as instructed (not via the representative)....
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Plumbs
Plumbs
12 years ago
Thank you for your comments. Please accept our apologies for your furniture covers being returned for an alteration. We are sorry you have not had the refund for the return of the covers, if you would like to send a copy of the receipt to Head Office I can confirm that we will refund this charge. We apologise that you have arranged the collection yourself as we normally send our carriers to collect the goods at no charge to the customer.
Customer Services Team
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.