Excellent service and help choosing colour . Thank you for prompt delivery . I would like material guards for the arms of the sofa . Is this possible ?
Tara
Plumbs
3 years ago
Thank you for your review. We're really pleased to hear that you have been delighted with the service received. I will pass on your feedback to the Customer Service Team, to contact you with regards to your request.
Prompt contact, prompt service. Excellent salesperson Rob Jackson. Good collection and return when we wanted it.
However the settee seating cushions were not exactly the same size as the originals...
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Tara
Plumbs
3 years ago
Thank you for your review, your feedback is important to us. We're really pleased to hear that you are delighted with the service. I have passed over your details and review to the Customer Service Team, to access your concerns with the cushions.
First visit - poor explanation of what the process would involve and how the covers would look
Good measuring and fitting visits
Poor communication in terms of updates during the process
Tara
Plumbs
3 years ago
Thank you for your review. We're sorry to hear that you have had a negative experience with our Company and that we have not met your expectations. We value your feedback and will pass onto the Customer Service Team, for future improvements during our training exercises. It's great to hear that you was happy with the measuring and visits to your home.
Product reviews
Tara
Plumbs
3 years ago
We're pleased to hear that you are happy with your Tailored covers. Sometimes, our Technical Designers, may require to uplift items, into the workshop if they feel they will achieve a much better fit by doing so.
Thank you for your feedback, we're pleased to hear that you are happy with the service and workmanship.
Product reviews
Tara
Plumbs
3 years ago
It's great to hear how pleased you are.
Date of purchase: 20/02/2023
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Mrs Platt
Feefo Verified
Torpoint
3 years ago
What Mrs Platt said about Plumbs:
Excellent service particularly from Judy James, she gave good advice and helped me make the right choice. Covers are amazing, perfect fit. My furniture looks brand new but is almost 30 years old.
Tara
Plumbs
3 years ago
Thank you for your review and rating. It's great to hear that you are pleased with the service received and that your furniture has been given a new life.
Excellent service. No pressure to buy . Lovely products with lots of choice.
Tara
Plumbs
3 years ago
Thank you for your review. We're really pleased to hear how delighted you are with the service received.
Product reviews
Tara
Plumbs
3 years ago
Thank you for your valued feedback.
Date of purchase: 20/05/2023
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MB
Mrs Brook
Feefo Verified
Brighton
3 years ago
What Mrs Brook said about Plumbs:
The sales assistant was very helpful with regard to colour that would be most suitable for our
sofa covers. There is such an amazing range to choose from that without his assistance I am
sure that I...
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Tara
Plumbs
3 years ago
Thank you for your review, your feedback is really important to us and we're pleased to hear that you have been delighted with the service received.
Product reviews
Tara
Plumbs
3 years ago
It's great to hear that your covers fit perfectly and that you are happy with the end result.
Fantastic service from Jill Barry from start to finish.
Tara
Plumbs
3 years ago
Thank you for your review, we're really pleased to hear that you are happy with the service received,.
Product reviews
Tara
Plumbs
3 years ago
It's great to hear that you are impressed with your curtains.
Date of purchase: 23/05/2023
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Mrs Lees
Feefo Verified
3 years ago
What Mrs Lees said about Plumbs:
I placed my order and paid my deposit in early Dec 2022. I then spent the next 5 months chasing my order. I was continuously let down on commitments made by Plumbs and when I finally received my...
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Tara
Plumbs
3 years ago
Thank you for your review, your feedback is important to us and we're sorry to hear that you had a negative experience with our company due to the extended wait for your furniture to be uplifted. Unfortunately, we have no record or any prior notification from yourself of any damage caused upon delivery. If you would like for us to investigate this further, we would require images to be emailed to Plumbs@plumbs.co.uk and we will discuss with our Team.
ML
Mrs Lees
3 years ago
I didnt report the damage which was caused by one of the chairs getting stuck in the door frame. I have no wish to take it any further, it simply added to my frustration with the whole Plumbs experience.
Tara
Plumbs
3 years ago
I am sorry to hear that the damage caused extra frustration and as expressed above, we would be more than happy to investigate the damage further, should you wish to do so please contact us within the next 7 days.
Product reviews
Tara
Plumbs
3 years ago
It's great to hear that you are delighted with the workmanship.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.