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Headwater Reviews

Displaying all 1,498 reviews

Trusted Customer

Feefo Verified

3 years ago

Great variety of holidays, excellent helpful staff, good website.

I submitted an email enquiry regarding a holiday. I received a reply the same day followed by a phone call. Once I had booked the holiday I received all the details almost immediately. The person I...

Paula Farmer

Headwater

3 years ago

Thank you so much for posting your review. Your lovely comments have been shared with all the team. It is always satisfying to know that after 22 years of enjoying a Headwater holiday you received excellent service provided by the team (Megan on this occasion) and is definitely something we are proud of.

Trusted Customer

Feefo Verified

3 years ago

Lovely to be able to this kind of admin at a time that suits me

Highly responsive to my enquiries, quotation and holiday booking online, which was my preferred option

Trusted Customer

Feefo Verified

3 years ago

detailed on line holiday information and helpful tour operators made our decision easy to book this special holiday.

Paula Farmer

Headwater

3 years ago

Thank you for posting such a lovely review. We do hope that you have a wonderful holiday to such a beautiful destination. Kind regards Headwater Customer Service

Trusted Customer

Feefo Verified

3 years ago

Fantastic customer service - very knowledgeable about details of the holiday and all my queries quickly and fully answered…made the booking process extremely easy.

Paula Farmer

Headwater

3 years ago

Thank you for posting such a wonderful and welcoming review. Kind regards Headwater Customer Service

Trusted Customer

Feefo Verified

3 years ago

Friendly and efficient service from my first contact.

Helpful and efficient service for my enquiry and subsequent order. All queries were answered satisfactorily and there was flexibility in the post walk arrangements to provide me with a trip tailored...

Paula Farmer

Headwater

3 years ago

Thank you so much for posting such a welcoming and positive review. Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Great service

The response to our enquiry was prompt and comprehensive. The contact was friendly and helpful, they listened to our requirements and came back with just the right schedule for us.

Paula Farmer

Headwater

3 years ago

Thank you for posting your review, Your comments are very much appreciated. Headwater Customer Services

ANTHONY FOSGATE

Feefo Verified

3 years ago

What ANTHONY FOSGATE said about Headwater:

Friendly and enthusiastic service.

Joanne was very helpful in dealing with my booking and answering my queries thoroughly. She was obviously enthusiastic and knowledgeable about the holiday. Really friendly service.

JAMES NEWTON

Feefo Verified

3 years ago

What JAMES NEWTON said about Headwater:

first time we had used headwater. The experience was not all good

The published price including flights is not the price you have to pay. The inclusive price is too low and subject to unexpected supplements. Also it unreasonable to expect a customer to be happy to...

Paula Farmer

Headwater

3 years ago

Thank you for posting your review. We are truly sorry that your booking experience was not good. Headwater pride themselves on delivering excellent service delivery from the booking process to the actual holiday itself and if you wish to talk to a member of the team we will be more than happy to discuss this with you. Kind regards Headwater Customer Services

DAVID BEEBY

Feefo Verified

3 years ago

What DAVID BEEBY said about Headwater:

Excelkent

Fast response and friendly service

Paula Farmer

Headwater

3 years ago

Thank you for posting a welcome and positive review Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Friendly, personal and very efficient service

The phone was answered promptly and all of my queries answered very patiently by Megan. When I returned a call the following day and the line was busy, instead of the usual endless repeated music...

Paula Farmer

Headwater

3 years ago

Thank you for posting such a welcoming and positive review Headwater Customer Services