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Headwater Reviews | Customer Service Reviews for https://www.feefo.com/reviews/headwater-holidays-ltd | Feefo

Displaying all 1,328 reviews

Trusted Customer

15 hours ago

Date of purchase: 29/07/2025

Personal Service

I have not yet gone on the holiday but can write about the booking experience. I was interested booking a walking holiday ( Hidden valley of Cordoba) and submitted a request for more information. I...

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Trusted Customer

2 days ago

Date of purchase: 14/07/2025

Slow response from local agents

The engagement with the consultant was good however it took a long time for my holiday to be confirmed because Headwater were using an external agent who were not able to provide them with the...

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Steph

Headwater

2 days ago

Thank you f or your review. I completely understand how frustrating it is when it takes a while to confirm your booking. When there are in excess of 5 hotels to check it can take longer but it is all confirmed now :-) Stephanie

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CLARA ROBINSON

4 days ago

Date of purchase: 08/07/2025

What CLARA ROBINSON said about Headwater:

Knowledgeable team and excellent customer service

Headwater's planning and communication is excellent, making everything stress-free. My trip itinerary was a great balance of activity and relaxation and I appreciated the attention to detail...

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Steph

Headwater

2 days ago

Thank you very much for your fabulous review! We pride ourselves on our service, so it is lovely to read that you had a great booking experience. Your kind words encourage us to keep doing our best. Have a wonderful time on the Amalfi Coast! Stephanie

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Trusted Customer

6 days ago

Date of purchase: 23/07/2025

Trip to Puglia

Excellent. We had a few extras to sort out and it all went quickly and smoothly, thank you.

Steph

Headwater

5 days ago

Thank you for your lovely comments and 5* review. It is very much appreciated :-)

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SHARON KAENDO

Saskatoon, SK. Canada

18 days ago

Date of purchase: 11/07/2025

What SHARON KAENDO said about Headwater:

A great booking experience!

Andrew has been great. Very quick to answer all my questions. Very helpful in making reccommendations for my clients.

Steph

Headwater

5 days ago

Thank you for taking the time to review us it means a lot. We look forward to working with you again soon :-)

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Trusted Customer

23 days ago

Date of purchase: 28/06/2025

Good service

Able to satisfy our requirements on the holiday, and we have a great holiday planned. My only concern is that updates are perhaps longer in coming than they were in the past.

Steph

Headwater

21 days ago

Thank you very much for your review and comments. I am sorry our service was not to our normal high standard, but I am really pleased your trip to Kythnos is now all confirmed for you. Stephanie

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CATHERINE SMITH

English

29 days ago

Date of purchase: 25/06/2025

What CATHERINE SMITH said about Headwater:

Good holidays but a few admin issues

A nice range of holidays available through Headwater and the one I experienced a couple of years ago was very well run. My latest booking was less good - emails I sent did not get through and I had...

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Steph

Headwater

26 days ago

Thank you for your review. I hope after our conversation today we have resolved the comments :-) Stephanie Customer Coordinator

Steph

Headwater

26 days ago

Thank you for your new review. I'm really pleased we were able to resolve the problem satisfactorily :-) Stephanie Customer Coordinator

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Trusted Customer

28 days ago

Date of purchase: 26/06/2025

Efficient booking service

Was able to book our chosen holiday, make a choice between three hotels for extending our stay and receive confirmation, all on the same day. Andrew provided excellent service.

Steph

Headwater

26 days ago

Thank you very much for your review. Having been lucky enough to visit Gozo I know you will enjoy it!I will make sure Andrew sees this too :-) Stephanie

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SIMON WORSLEY

Beccles

1 month ago

Date of purchase: 26/06/2025

What SIMON WORSLEY said about Headwater:

Friendly people are far better than chatbots!

Quickly put in contact with a knowledgeable agent. Went carefully through the various options available, taking time to fully answer our queries, as well as making some helpful suggestions.

Steph

Headwater

1 month ago

We quite agree :-) Thank you for your review today, it is much appreciated! Stephanie

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MARYANNE NIBLETT

1 month ago

Date of purchase: 26/06/2025

What MARYANNE NIBLETT said about Headwater:

Excellent customer service

Excellent service by Luke. Very patient and answered all of my questions. Thank you 🙏

Steph

Headwater

1 month ago

How lovely :-) I'm glad Luke was able to help you! You have a wonderful trip booked, so I am sure you will have a wonderful time when the date arrives. Stephanie

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About Headwater

Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!

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01606 369426

Unit 1, Theatre Court, London Road, Northwich, Cheshire, CW9 5HB, United Kingdom