Very efficient, invoice produced and emailed as we spoke. I just wishHeadwater was not so expensive
Steph
Headwater
3 years ago
Thank you for your welcome comments on our efficiency.
I can understand on face value these types of holiday can look expensive: however booking a holiday via a
trusted and well known organisation such as Headwater, means we do not compromise on dotting the I’s and crossing the T’s.
Many thanks
Stephanie
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Trusted Customer
Feefo Verified
3 years ago
Efficient booking process
Efficient service. Answered phone promptly. Friendly advisor. Knowledgeable and very helpful. Did respond quickly when needed and everything was easy and a smooth process.
Steph
Headwater
3 years ago
Thank you very much for these great comments. We love to hear we are doing well :-) A fabulous trip booked to look forward to!
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Trusted Customer
Feefo Verified
3 years ago
helpful
very helpful
Steph
Headwater
3 years ago
Thank you. I am glad we were able to provide a good service.
Stephanie
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Trusted Customer
Feefo Verified
3 years ago
Very easy to work with
I dealt with Megan Wyatt: she was extremely polite, responsive and efficient. I wanted a more customised holiday than advertised and as such had several questions / requests - she dealt with them all...
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Steph
Headwater
3 years ago
Thank you for your lovely review and kind word about Megan. She will be thrilled by your comments :-) You have booked one on my favourite destinations, I hope you have a wonderful time.
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Trusted Customer
Feefo Verified
3 years ago
Prompt replies and answered every query
Steph
Headwater
3 years ago
Thank you for you comments. I am glad we were able to secure your holiday quickly and efficiently.
Stephanie
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Trusted Customer
Feefo Verified
3 years ago
SOME PROBLEMS WITH BOOKING ONLINE
Some confusion when booking online. I paid the deposit and my bank cleared it. I then received an email from Headwater saying they could not proceed with my booking as they had not received my...
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Steph
Headwater
3 years ago
Hello. I am sorry there was some confusion with your online payment. We have a our tech guys looking into this so it does not happen again.
I have checked with your booking agent and she tells me she has now answered all your questions but do please drop me a line or give me a call if there is anything else you need and I will be happy to help.
Stephanie
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JS
JANET SODRING
Feefo Verified
3 years ago
What JANET SODRING said about Headwater:
Excellent service!
As previously when I have booked at least 10 former holidays with Headwater, Very friendly, very helpful. We look forward to our next adventure with you
Steph
Headwater
3 years ago
Thank you so much for your continued loyalty to Headwater. We love to read these fabulous comments.
Time flies, you will soon be on your next adventure!
Stephanie
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PETRA HIRST
Feefo Verified
3 years ago
What PETRA HIRST said about Headwater:
Headwater is always excellent - that's why I go back to them every time I do an activity holiday. The advisors are professional, helpful, friendly and very efficient and I am sure the holiday won't...
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Steph
Headwater
3 years ago
Thank you so much for you super comments. We do love to read these!
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STELLA PAYNE
Feefo Verified
3 years ago
What STELLA PAYNE said about Headwater:
Great friendly service from Toni - managed my many changing requests highly recommended
Steph
Headwater
3 years ago
Thank you for your lovely review :-) I will make sure Toni hears about it.
Have a wonderful holiday.
Stephanie
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Trusted Customer
Feefo Verified
3 years ago
Prompt, clear and friendly
I had a query relating to an online techniical issue , probably relating to my credit card website. It was on a Sunday - I emailed and they rang on the Monday . They couldn’t get through but I range...
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Steph
Headwater
3 years ago
Thank you for your feedback on our service. I am glad we were able to resolve the issue quickly.
Stephanie
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!