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Headwater Reviews

Displaying all 1,497 reviews

ANDREA STARRITT

Feefo Verified

Bridgend, south wales

2 years ago

What ANDREA STARRITT said about Headwater:

Megan was very pleasant and informative. She answered all my questions and was really helpful

Steph

Headwater

2 years ago

Thank you for your lovely review. I have passed your comments on to Megan who is super pleased she was able to help. Stephanie

JEAN EVANSON

Feefo Verified

Telford

2 years ago

What JEAN EVANSON said about Headwater:

Easy to build the holiday I wanted

Excellent. Helen was very knowledgeable and able to provide exactly what I needed in terms of airport choice and an extra night.

Steph

Headwater

2 years ago

Thank you very much for your review. Helen a very experienced member of the team. I am glad she was able to get you a holiday booked to look forward to. Stephanie

ALAN SWIFT

Feefo Verified

Edinburgh

2 years ago

What ALAN SWIFT said about Headwater:

Good service

Responsive and helpful.Quick turnaround and named representative.

Steph

Headwater

2 years ago

Thank you for your review, I'm so pleased we were able to get your holiday confirmed quickly. You have a wonderful trip booked to look forward to :-) Stephanie

Trusted Customer

Feefo Verified

2 years ago

Helpful and efficient customer service when booking.

Steph

Headwater

2 years ago

Thank you for your 5* review it is very much appreciated. I am sure you will enjoy Andalucía when the time arrives. Stephanie

Trusted Customer

Feefo Verified

2 years ago

Response to request for information poor

I submitted 2 requests for information on Spain and Portugal trips. The Portugal one only received an automated response and the Spain one asked for information I had already given, sent an email...

Steph

Headwater

2 years ago

Hi, I am so sorry there seems to have been a mix up with your requests. I can see that Andrew has now booked you a fabulous trip to Transylvania and he will be in touch today to check in with you and make sure you are happy with this. Please don't hesitate to call us if you need anything as we want all our customers to have a seamless booking experience. To read this is very disappointing. Stephanie

Trusted Customer

2 years ago

This gets worse . If Andrew has booked a trip to Transylvania it's not for me! Once again I have not requested a booking for anything !

Steph

Headwater

2 years ago

Hi I am dreadfully sorry. I have just spoken to Andrew who tells me that our accounts team have mistyped a reference. We are all human and very occasionally a mistake does happen. Please accept my apologies for the confusion and mix up. Regards Stephanie

Trusted Customer

Feefo Verified

2 years ago

Excellent customer service

Very helpful service. Good to talk to a real person.

Steph

Headwater

2 years ago

Thank you so much for your review today. I am so pleased Kate was able to get you a wonderful holiday booked to look forward to :-) Stephanie

Trusted Customer

Feefo Verified

2 years ago

Great service

Always very helpful - courteous and responsive.

Steph

Headwater

2 years ago

Thank you so much for your kind words and 5* review. Enjoy Madeira! Stephanie

Trusted Customer

Feefo Verified

2 years ago

Steph

Headwater

2 years ago

Thank you for your 5* review it really means a lot to us here at Headwater :-)

DAVID LAWRENSON

Feefo Verified

2 years ago

Steph

Headwater

2 years ago

Thank you for your 5* review. Enjoy your trip to The St James Way when the time comes! Stephanie

Trusted Customer

Feefo Verified

2 years ago

Efficient and polite. We had already chosen our holiday - so it was simply a case of fixing flights and trip dates

Steph

Headwater

2 years ago

Thank you for your 5* review. I am pleased we were able to secure your holiday of choice. Stephanie

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