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Headwater Reviews

Displaying all 1,497 reviews

ALISON BOGIE

Feefo Verified

Edinburgh

2 years ago

What ALISON BOGIE said about Headwater:

Excellent service so far.

Andrew came across as competent, knowledgeable and pfriendly. He was able to answer questions that we put to him. He stated clearly what the next steps are as we booked our holiday. Very good...

Steph

Headwater

2 years ago

Thank you for your fabulous comments. I will make sure that Andrew gets to see them. He will be so pleased he was able to provide a first class service. Stephanie

Trusted Customer

Feefo Verified

2 years ago

Great organisation and backup

Used for over 15 years, great choice of holidays, reliable friendly staff and good to react to any issues

Steph

Headwater

2 years ago

How fabulous we have been able to book you another trip to look forward to. You really have experienced some wonderful holidays with us! Enjoy Lake Chiemsee when the time comes. Stephanie

ERIC SUDDES

Feefo Verified

Billingham

2 years ago

What ERIC SUDDES said about Headwater:

Cycling Camino de Santiago

Megan was easily able to acquaint me with the advantages of my proposed holiday

Steph

Headwater

2 years ago

Welcome back Mr S, its lovely to have you back travelling with us again this year :-) Megan will be pleased she has been able to get you another holiday booked to look forward to. Stephanie

Trusted Customer

Feefo Verified

2 years ago

Great service

Efficient, friendly and personal. They really care about getting the details right for the customer.

Steph

Headwater

2 years ago

Thank you for you lovely review. These are just the comments we love to read :-) You have chosen one of our most popular trips to Italy and I am sure you will have an amazing time. Stephanie

Trusted Customer

Feefo Verified

2 years ago

Book now and have a wonderful time.

Sergio went the extra mile with working out all the timetables to see if the flights worked. He was very patient and a joy to talk to.

Steph

Headwater

2 years ago

Thank you for you lovely words, Sergio will be so pleased. I have also forwarded to his line manager :-) Stephanie

Trusted Customer

Feefo Verified

2 years ago

Great service given by well informed and friendly people

Prompt, efficient and courteous

Steph

Headwater

2 years ago

Thank you so much for your wonderful review. You have chosen a wonderful trip to Croatia which I am sure you will enjoy :-) Stephanie

MICHAEL DEGRAEVE

Feefo Verified

London

2 years ago

What MICHAEL DEGRAEVE said about Headwater:

Prompt and heloful

Very quick reply to a weekend enquiry. Helpful and comprehens8ve service. Friendly.

Steph

Headwater

2 years ago

Thank you for your lovely comments and your 5* review :-) You have booked the most amazing holiday of which I am very jealous! Have a great time. Stephanie

Trusted Customer

Feefo Verified

2 years ago

Service was good but I was disappointed that if I booked 2 days later, I might have been eligible for £300 discount.

Steph

Headwater

2 years ago

Hi Sally The team do not have prior knowledge to our offer start dates but I appreciate that it is very disappointing to miss out by a couple of days! I will take a look at your booking and see what I can do for you :-) Stephanie

Trusted Customer

Feefo Verified

2 years ago

Great sounding holiday but why not more awareness of green travel (rail) o

The Dordogne canal trip sounds wonderful. But we were surprised you seemed to be expecting/pushing people to be arriving by air and not very aware or able to advise initially about other options

Steph

Headwater

2 years ago

Hi Jane, thank you for your comments regarding our travel options. I am sorry you were not offered an alternative to flying at the time of booking and we will make sure that we hold some further training for the team to rectify this for the future. Stephanie

HOWARD BROWN

Feefo Verified

2 years ago