Very informative and patient in allowing me to choose exactly the correct logistics for my trip.
Steph
Headwater
1 year ago
Thank you very much for your kind comments. Your feedback means a lot to us, and we are committed to maintaining the highest standards in our service.
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Trusted Customer
Feefo Verified
1 year ago
Excellent
Megan was very obliging with all our queries and we didn't feel we were being rushed into making quick decisions.
Paula Farmer
Headwater
1 year ago
Thank you for your feedback! We're so glad to hear that Megan was able to assist you with all your queries and provide the time and space you needed to make decisions. We always aim to ensure our customers feel comfortable and well-informed. We appreciate your kind words!
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Trusted Customer
Feefo Verified
1 year ago
Normandy Walk
Very friendly and efficient. I first spoke to Helen Hodson on Monday of this week and by Thursday we’d booked the trip. Helen was quick to respond to our queries and was easy to talk to.
Paula Farmer
Headwater
1 year ago
Thank you so much for your kind words! We're thrilled to hear that Helen was able to assist you quickly and efficiently in organising your trip. We’ll be sure to pass on your positive feedback to her. It was a pleasure helping you, and we hope you have a fantastic time on your trip!
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JOANNA THOMAS
Feefo Verified
1 year ago
Paula Farmer
Headwater
1 year ago
Thank you for taking the time to rate the service provided by the Headwater team with 5 stars !
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DS
DEBBIE SMITH
Feefo Verified
Halifax NS
1 year ago
What DEBBIE SMITH said about Headwater:
Fantastic service
Fantastic service from first call to booking. Andrew is friendly and very helpful.
Paula Farmer
Headwater
1 year ago
Thank you so much for your kind words! We're thrilled to hear that you had a great experience from start to finish. Andrew will be especially pleased to know his friendly and helpful service made an impact.
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Trusted Customer
Feefo Verified
1 year ago
prompt and excellent communication
Paula Farmer
Headwater
1 year ago
Thank you for your wonderful feedback! We’re thrilled to hear that our communication was prompt and met your expectations. We always aim to keep things clear and efficient, and it's great to know that we were able to provide excellent support throughout.
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Trusted Customer
Feefo Verified
1 year ago
Ski
Well organised, and provided all the details required in plenty of time. Easy to contact to confirm and change plans. Flexible and helpful throughout. The holiday itself was an excellent package and...
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Paula Farmer
Headwater
1 year ago
Thank you so much for your kind words! We’re so glad to hear that everything was well-organised and that you were able to easily contact us for any updates or changes to your plans. It’s great to know that the flexibility and smooth arrangements helped make your holiday experience excellent.
We always strive to provide seamless service, and it’s wonderful to hear that it made such a positive impact on your trip. We look forward to assisting you with your future travel plans!
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Trusted Customer
Feefo Verified
1 year ago
Singles getting ripped off as usual
There was a lot of confusion and overinflation of price in my quote with an extra £250 added for a single supplement and also a £100 offer not included in the first invoice
Paula Farmer
Headwater
1 year ago
Thank you for sharing your experience with us, and we sincerely apologise for the confusion and any frustration caused by the discrepancies in your quote. We strive for transparency and accuracy in our pricing, so it’s concerning to hear that there was an omission of the £100 offer from your first invoice. We truly value your feedback and appreciate your feedback
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JOANNE JACKSON
Feefo Verified
Norfolk
1 year ago
What JOANNE JACKSON said about Headwater:
The Headwater team have everything covered
I received great service throughout the planning of the trip and on my return when I contacted the team to book me for next year
Paula Farmer
Headwater
1 year ago
Thank you so much for sharing your experience! We're thrilled to hear that you received great service both during the planning of your trip and when you reached out for next year's booking. Our team works hard to ensure a seamless experience, and your kind words truly mean a lot to us.
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Trusted Customer
Feefo Verified
1 year ago
kandersteg short break
Easy to deal with, very helpful
Paula Farmer
Headwater
1 year ago
Thank you for your positive review and kind comments
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!