Well organised, and provided all the details required in plenty of time. Easy to contact to confirm and change plans. Flexible and helpful throughout. The holiday itself was an excellent package and...
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Paula Farmer
Headwater
1 year ago
Thank you so much for your kind words! We’re so glad to hear that everything was well-organised and that you were able to easily contact us for any updates or changes to your plans. It’s great to know that the flexibility and smooth arrangements helped make your holiday experience excellent.
We always strive to provide seamless service, and it’s wonderful to hear that it made such a positive impact on your trip. We look forward to assisting you with your future travel plans!
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Trusted Customer
Feefo Verified
1 year ago
Singles getting ripped off as usual
There was a lot of confusion and overinflation of price in my quote with an extra £250 added for a single supplement and also a £100 offer not included in the first invoice
Paula Farmer
Headwater
1 year ago
Thank you for sharing your experience with us, and we sincerely apologise for the confusion and any frustration caused by the discrepancies in your quote. We strive for transparency and accuracy in our pricing, so it’s concerning to hear that there was an omission of the £100 offer from your first invoice. We truly value your feedback and appreciate your feedback
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JJ
JOANNE JACKSON
Feefo Verified
Norfolk
1 year ago
What JOANNE JACKSON said about Headwater:
The Headwater team have everything covered
I received great service throughout the planning of the trip and on my return when I contacted the team to book me for next year
Paula Farmer
Headwater
1 year ago
Thank you so much for sharing your experience! We're thrilled to hear that you received great service both during the planning of your trip and when you reached out for next year's booking. Our team works hard to ensure a seamless experience, and your kind words truly mean a lot to us.
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Trusted Customer
Feefo Verified
1 year ago
kandersteg short break
Easy to deal with, very helpful
Paula Farmer
Headwater
1 year ago
Thank you for your positive review and kind comments
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GREG CHIYLOWSKI
Feefo Verified
Richmond Hill, Canada
1 year ago
What GREG CHIYLOWSKI said about Headwater:
Great customer services
Very professional and timely responses. Luke has been wonderful and responsive to deal with.
Paula Farmer
Headwater
1 year ago
Thank you for the kind words! I'm glad to hear that Luke has been helpful and responsive. We strive to provide the best service possible and appreciate your positive feedback
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Trusted Customer
Feefo Verified
1 year ago
Helpful friendly and efficient.
Very helpful and friendly.
We are very pleased with all the information we received.
We would recommend them to anyone.
Paula Farmer
Headwater
1 year ago
Thank you so much for your kind words! We’re delighted to hear that you found the information helpful and that our team made such a positive impression. It means a lot to us that you’d recommend our services.
Helen at Headwater provided a very prompt response to our initial email enquiry. This was followed up with a detailed quotation, as well as answering all our questions. Our trip was all sorted and...
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Paula Farmer
Headwater
1 year ago
Thank you so much for your kind feedback! We're thrilled to hear that Helen was able to assist you promptly and efficiently, and that your trip planning went smoothly.
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WARREN WEBBER
Feefo Verified
Blenheim, New Zealand
1 year ago
What WARREN WEBBER said about Headwater:
Prompt & professional
Prompt & professional communications. Well researched cycle tour options.
Paula Farmer
Headwater
1 year ago
Thank you for your feedback! We’re glad to hear that our communication was prompt and professional, and that you were happy with the cycle tour options we provided
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Nick
Feefo Verified
Manchester
1 year ago
What Nick said about Headwater:
Highly recommended!
Very friendly and efficient. Really helpful and we were kept well informed throughout the booking process. Highly recommended!
Paula Farmer
Headwater
1 year ago
Thank you for your kind words! We're so glad to hear that you found our service friendly and efficient. It's great to know you felt well-informed throughout the booking process. We truly appreciate your recommendation and look forward to assisting you again in the future!
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Trusted Customer
Feefo Verified
1 year ago
Quick and efficient thus far (to the point of booking and confirming accommodation). Megan was very helpful.
Paula Farmer
Headwater
1 year ago
Thank you so much for your feedback! We're thrilled to hear that your experience has been quick and efficient, and that Megan was able to assist you effectively. If you need any further help or have more questions, don't hesitate to reach out. We’re here to help!
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!