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Headwater Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,473 reviews

Trusted Customer

Feefo Verified

8 months ago

friendly and knowledgable srvice

very good, friendly attentive and informative

Steph

Headwater

8 months ago

Thank you for taking the time to review us. I will make sure that Andrew sees your comments :-) Enjoy Madeira when the time comes. Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

8 months ago

Self guided walking in Puglia - excellent trip

Excellent holiday. Everything went smoothly. The hotels were very good and all the people from local partner Slow Active Travel were well organised and helpful, with good communication. The walks...

Steph

Headwater

8 months ago

Your comments are wonderful to read and I so pleased you enjoyed Puglia. Venetian Hills next I'm sure you will enjoy this just as much :-) Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

8 months ago

Holiday booking

Prompt efficient pleasant to deal with.Very human.

Steph

Headwater

8 months ago

Thank you for your lovely comments. I hope you enjoy Croatia when the time comes :-) Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

8 months ago

Pleasure to deal with

We've used Headwater several times in the past and they've always been very helpful. This time was no exception. They kept us well informed and were happy to tweak things as we requested.

Steph

Headwater

8 months ago

Thank you for your fabulous comments. I am very jealous of your Bermuda trip, it is certainly on my bucket list of places to go. Some of the team visited a couple of years ago so I know you will enjoy it. Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

8 months ago

Excellent service.

Professional. Booking dealt with quickly and efficiently.

Steph

Headwater

8 months ago

Thank you very much for your feedback. You have booked a fabulous trip to Italy, one of our most popular so I am sure you will enjoy it Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

8 months ago

Very Efficient

The booking process, over the phone, was quick and efficient. The representative was very friendly and helpful. Any spoken details were very quickly sent on as a series of e mails. I have felt fully...

Steph

Headwater

8 months ago

Thank you so much for your wonderful review. Hannah will be thrilled to read this :-) I can see you are no stranger to Cross Country Skiing and I am sure you will enjoy Venabu when you go. Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

8 months ago

Service was good and friendly. The only negative: we asked for several additions ( room upgrades, extra rooms etc). The quotes that came back were often unclear or wrong ….. all the time things were...

Steph

Headwater

8 months ago

Thank you for your feedback! I'm glad you found our service friendly and overall good. We appreciate your comments about the quote process and will work to make it clearer and smoother. Stephanie Customer Coordinator

BRIAN GRUNDY

Feefo Verified

GBR

8 months ago

What BRIAN GRUNDY said about Headwater:

Winter holiday - Leutasch

Good commumication - polite & informative. Prompt replies.

Steph

Headwater

8 months ago

Thank you very much for your review today. You have a fabulous ski trip booked to look forward to :-) Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

9 months ago

Excellent personalised service

Excellent personalised service with attention to detail. Helpful information regarding flight options

Steph

Headwater

9 months ago

Thank you very much for your fabulous review. I have shared this with Luke and the rest of the team. Stephanie Customer Coordinator

NICOLA N

Feefo Verified

GBR

9 months ago

What NICOLA N said about Headwater:

We always receive a great service from Luke.

Steph

Headwater

9 months ago

Luke will be thrilled with this thank you so much :-) Enjoy your trip when the time comes Stephanie Customer Coordinator

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