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Headwater Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,473 reviews

Trusted Customer

Feefo Verified

8 months ago

Lack of follow-up confirmation

Very pleasant staff but for the first time in dealing with Headwater were very slow at confirming our reservation request had been confirmed. Whilst one member of the booking party eventually...

Steph

Headwater

8 months ago

Thank you so much for your review, and I’m really sorry we didn’t get back to you as quickly as we normally would. I can see your confirmation invoice has now been sent, and we’re looking into what caused the delay. We truly appreciate your patience and understanding — and hope you have an amazing time in Italy! Stephanie Customer coordinator

GRAHAM

Feefo Verified

GBR

8 months ago

What GRAHAM said about Headwater:

Going the extra mile

Helen & Sara went the extra mile in tailoring our self-guided cycling tour.

Steph

Headwater

8 months ago

Thank you for taking the time to pop a review on for us. I will share this with the team :-) Stephanie Customer Coordinator

SANDRA J

Feefo Verified

CAN

8 months ago

What SANDRA J said about Headwater:

Asks met

Luke was diligent in answering questions and realizing a booking success with my asks met.

Steph

Headwater

8 months ago

Thank you very much for you lovely review. I will make sure Luke sees this :-) Stephanie Customer Coordinator

SARAH ELLIOTT

Feefo Verified

GBR

8 months ago

What SARAH ELLIOTT said about Headwater:

Good booking experience

Very friendly and efficient.

Steph

Headwater

8 months ago

Thank you for your review and 5's :-) Have a wonderful time in Italy next year. Stephanie Customer Coordinator

STUART REVELL

Feefo Verified

GBR

8 months ago

What STUART REVELL said about Headwater:

Excellent booking service.

Friendly and efficient.

Steph

Headwater

8 months ago

Thank you for taking the time to pop a review on for us, it is appreciated. Enjoy Italy when the time comes. Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

8 months ago

Great service

Stella was very helpful and efficient and communicated promptly and efficiently

Steph

Headwater

8 months ago

Thank you for your review today. Venabu is our most popular trip so I know you will enjoy it :-) Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

8 months ago

Friendly, efficient service.

Hannah, the Headwater advisor, was friendly, polite and extremely helpful. She was able to answer all my queries regarding our forthcoming trip and spent some time checking and pricing various...

Steph

Headwater

8 months ago

Thank you very much for your wonderful review. I have shared with Hannah and the team :-) Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

8 months ago

Responsive, helpful and engaging

Responsive, helpful and engaging. Listening to out needs and providing guidance.

Steph

Headwater

8 months ago

Thank you for your lovely review. I am pleased we have found you a trip to look forward to :-) Stephanie Customer Coordinator

JOHN LAMBERT

Feefo Verified

8 months ago

What JOHN LAMBERT said about Headwater:

Excellent and speedy service from Helen, an expert member of staff.

Steph

Headwater

8 months ago

Yes, with 25 years under her belt she is certainly an expert :-) Thank you for your wonderful comments. I will be sharing with the team! Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

8 months ago