Helpful and knowledgeable as always. No questions are ‘silly’ questions.
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SW
Stuart Williams
Feefo Verified
GBR
2 months ago
What Stuart Williams said about West Brom Building Society:
First class service
Excellent customer service and support and help from my teller first class service and help
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Trusted Customer
Feefo Verified
2 months ago
Pleasant
Pleasant people and efficient service.
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AS
Adrean Snape
Feefo Verified
GBR
2 months ago
What Adrean Snape said about West Brom Building Society:
Good
Good customer service. Served quite quickly.
Only issue so would be being kept waiting outside as they have security doors which left me outside longer than I would have liked
Laj
West Brom Building Society
2 months ago
Hi Adrean, thanks for your feedback. I’m sorry to hear you were kept waiting longer than you would've liked and for any inconvenience this caused. If you’d like to talk about this further, please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. - Laj.
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Trusted Customer
Feefo Verified
2 months ago
Very good service
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Trusted Customer
Feefo Verified
2 months ago
Competent staff
Knowledgeable and pleasant lady dealt with my query.
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Trusted Customer
Feefo Verified
2 months ago
Great customer service
Really excellent service over the phone, put customer first!
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JH
John Howard
Feefo Verified
GBR
2 months ago
What John Howard said about West Brom Building Society:
Polite and friendly
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Trusted Customer
Feefo Verified
2 months ago
Great staff
Excellent service this time and always. The staff are really good at explaining everything customers need to know. They are always so helpful. Its great to have a local branch and such good staff....
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Ellena
West Brom Building Society
2 months ago
I’m delighted to hear, Northfield was up to its usual high standard, as always. I’ll be sure to pass your kind words on to them. Thanks – Ellena.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.