Called in about a mortgage query and although it took some time to get a definitive answer the person dealing with the call tried extremely hard to answer my questions, if I had one gripe about them...
Read more
Jo
West Brom Building Society
2 months ago
Thanks for taking the time to leave your feedback. I’m pleased my colleague was able to answer the questions you had, which you weren’t able to find online. We're continuing to invest in our customers' online experience, and I'll pass your comments about this to the relevant team. - Jo.
0
Share
PC
Paul Cadman
Feefo Verified
GBR
2 months ago
What Paul Cadman said about West Brom Building Society:
Excellent staff and srvice
Excellent service staff are always professional and helpful
0
Share
IC
Ishwarlal Champaneria
Feefo Verified
GBR
2 months ago
What Ishwarlal Champaneria said about West Brom Building Society:
Good service can be improved
Helpful on time
0
Share
Trusted Customer
Feefo Verified
2 months ago
always a pleasure when going in The West Bromwich Building Society.
Very warm welcome very pleasant staff and patient with me fumbling a bit in my bag
0
Share
SC
Stephen Castle
Feefo Verified
2 months ago
What Stephen Castle said about West Brom Building Society:
Visit To West Bromwich Building Society on Monday 1st June 2026
Transferred money to our current account.
Very pleasant lady who apologised about the delay waiting to be seen.
Did not mind as she was busy serving a customer.
Prompt service with no issues.
0
Share
Trusted Customer
Feefo Verified
2 months ago
Good and caring at Oldbury
Welcoming kind and friendly
Helpful.
The only disappointing as one gets older and less mobile.
They do have offer a card scheme..
Gemma G
West Brom Building Society
2 months ago
I’m pleased to hear my colleagues in our OIdbury branch are helpful, welcoming and caring. If you’d like to talk about your feedback further, please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. Thanks – Gemma G.
0
Share
Trusted Customer
Feefo Verified
2 months ago
Poor
I have just closed my account with you because I couldn’t get cash transferred instantly, or quick enough it takes too long especially at weekends and bank holidays. Also there is no app to do...
Read more
Gemma L
West Brom Building Society
2 months ago
I'm sorry to hear you're unhappy and have closed your account. As we’re a building society, electronic transfers take a little longer to arrive in your account when compared to a bank. I apologise if this has caused you any inconvenience. Thanks - Gemma L.
0
Share
Trusted Customer
Feefo Verified
2 months ago
Friendly staff
Member of staff very helpful.
Explained methods of transfer money.
Efficient transfer of money
0
Share
RS
Ruth S
Feefo Verified
GBR
2 months ago
What Ruth S said about West Brom Building Society:
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.