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West Brom Building Society Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 12,116 reviews

Trusted Customer

Feefo Verified

2 months ago

Thanks

Efficient and well informed customer service

Trusted Customer

Feefo Verified

2 months ago

West Brom

Always polite and helpful

Trusted Customer

Feefo Verified

2 months ago

Bad service

The lady *Personal information removed by Feefo* very cold and rude service No thank you! No eye contact cold and bad service

Gemma G

West Brom Building Society

2 months ago

Thanks for taking the time to leave us your comments. I’m sorry to hear your experience wasn’t up to our usual high standards. I’m going to give you a call to discuss this further. – Gemma G.

Trusted Customer

Feefo Verified

2 months ago

Far better than “The Baggies”!!

Your lady was more than helpful, with instant info and more, each time I raised a query. She handled everything required immediately, due to emergency on my part - rather than I having to try and...

Ellena

West Brom Building Society

2 months ago

I’m pleased to hear how helpful and informative my colleague was. It’s also great to hear we're better than ‘the Baggies’. Thanks, for taking time to leave feedback. – Ellena.

Trusted Customer

Feefo Verified

2 months ago

Not good enough

Takes too long to close down an account and see the proceeds land in the nominated account, and you should automatically provide a statement showing the interest paid on that account during the...

West Brom Building Society

2 months ago

Thanks for taking the time to share your feedback. I’m sorry for any inconvenience this may have caused. As we’re a building society, electronic transfers take a little longer to arrive in your account when compared to a bank. We’re continually looking at ways to improve our customers’ online experience and your comments will be shared with the relevant team. – Jo

Trusted Customer

Feefo Verified

2 months ago

Very efficient service. No complaints and would definitely recommend.

Margaret Edwards

Feefo Verified

GBR

2 months ago

What Margaret Edwards said about West Brom Building Society:

Very helpful and excellent service

I always get very good service when l visit the Sedgley branch!! Very professional and always willing to advise you on various products etc.

Ellena

West Brom Building Society

2 months ago

Hi Margaret, it’s wonderful to hear that your recent visit to Sedgley was up to its usual high standard. Thanks for taking the time to leave feedback. – Ellena.

Trusted Customer

Feefo Verified

2 months ago

Efficient

politeness and efficiency of 'teller' who was only person 'on' with a back-log of customers

Trusted Customer

Feefo Verified

2 months ago

Very helpful staff behind the counter. Gave me advice I was looking for and where to look online for more information.

Alan Court

Feefo Verified

GBR

2 months ago

What Alan Court said about West Brom Building Society:

Good knowledge

The lady who help me was very professional and knows her job very well. and resolved all my problems within 10 minutes.

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