I have always a great service from the west brom..
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Trusted Customer
Feefo Verified
2 months ago
Excellent 👍🏿
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SH
Sara Harrison
Feefo Verified
GBR
2 months ago
What Sara Harrison said about West Brom Building Society:
A very pleasant visit
I went to the building society to change the name in my account, I was dressing it. I thought it was going to be difficult but I was so wrong. The staff were absolutely lovely and so helpful. I was...
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Ellena
West Brom Building Society
2 months ago
Hi Sara, it’s wonderful to hear about your recent visit and how lovely and helpful the staff were. We're so pleased you chosen to stay with us. I’ll be sure to pass your kind words on to my colleagues. Thanks – Ellena.
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MW
Mrs Wheeler
Feefo Verified
GBR
2 months ago
What Mrs Wheeler said about West Brom Building Society:
Mortgage review
Very good experience overall with all aspects of customer service. Have been speaking with Anisha in the main office few times now and she has been great. She is very helpful, professional and...
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Gemma L
West Brom Building Society
2 months ago
Hi Heidi. It's lovely to hear Anisha has been helpful and professional, and she's made everything clear throughout the process. Thanks for choosing to stay with us, we're pleased we could help you secure another competitive fixed rate deal. Thanks - Gemma L.
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Steven Hampton
Feefo Verified
GBR
2 months ago
What Steven Hampton said about West Brom Building Society:
Great service
Great friendly staff always with a smile and if needed very helpful
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Trusted Customer
Feefo Verified
2 months ago
Good staff
Pleasant office
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Trusted Customer
Feefo Verified
2 months ago
Friendly staff
Very pleasant and friendly. Also extremely helpful
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Trusted Customer
Feefo Verified
2 months ago
Excellent.
Professional and polite. Dealt with quickly and efficiently.
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NB
Neil Barnes
Feefo Verified
2 months ago
What Neil Barnes said about West Brom Building Society:
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.